Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Streamline your organization’s security processes by gathering, modifying, and unifying security data to leverage Palo Alto Networks solutions effectively. By simplifying security operations through the integration of enterprise data, you can enable advanced AI and machine learning capabilities that thrive on extensive data available at cloud scale. Enhance detection precision with access to trillions of artifacts from multiple sources, ensuring comprehensive protection. Cortex XDR™ stands out as the sole platform in the industry that combines prevention, detection, and response capabilities using fully integrated data from endpoints, networks, and the cloud. Prisma™ Access ensures consistent protection for your applications, remote networks, and mobile users, regardless of their location. A cloud-based architecture seamlessly connects all users to applications, accommodating those at headquarters, branch offices, or on the move. Furthermore, the synergy of Cortex™ Data Lake and Panorama™ management provides a cost-effective, cloud-oriented logging solution for Palo Alto Networks Next-Generation Firewalls, with zero hardware requirements and global accessibility. This holistic approach not only bolsters security measures but also facilitates operational efficiency across diverse environments.
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
XTEL AI
No
Amazon Web Services (AWS)
Yes
Cortex Intelligent Automation
Yes
Microsoft Azure
Yes
Monad
Yes
Palo Alto Networks DNS Security Service
Yes
Triple Point S&OP
No
Integrations
XTEL AI
Yes
Amazon Web Services (AWS)
No
Cortex Intelligent Automation
No
Microsoft Azure
No
Monad
No
Palo Alto Networks DNS Security Service
No
Triple Point S&OP
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cortex
Founded
2014
Country
United States
Website
www.paloaltonetworks.com/cortex/cortex-data-lake
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No