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Description
Streamline your organization’s security processes by gathering, modifying, and unifying security data to leverage Palo Alto Networks solutions effectively. By simplifying security operations through the integration of enterprise data, you can enable advanced AI and machine learning capabilities that thrive on extensive data available at cloud scale. Enhance detection precision with access to trillions of artifacts from multiple sources, ensuring comprehensive protection. Cortex XDR™ stands out as the sole platform in the industry that combines prevention, detection, and response capabilities using fully integrated data from endpoints, networks, and the cloud. Prisma™ Access ensures consistent protection for your applications, remote networks, and mobile users, regardless of their location. A cloud-based architecture seamlessly connects all users to applications, accommodating those at headquarters, branch offices, or on the move. Furthermore, the synergy of Cortex™ Data Lake and Panorama™ management provides a cost-effective, cloud-oriented logging solution for Palo Alto Networks Next-Generation Firewalls, with zero hardware requirements and global accessibility. This holistic approach not only bolsters security measures but also facilitates operational efficiency across diverse environments.
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
API Access
Has API
Integrations
XTEL AI
Amazon Web Services (AWS)
Cortex Intelligent Automation
Microsoft Azure
Monad
Palo Alto Networks DNS Security Service
Prisma
Triple Point S&OP
Integrations
XTEL AI
Amazon Web Services (AWS)
Cortex Intelligent Automation
Microsoft Azure
Monad
Palo Alto Networks DNS Security Service
Prisma
Triple Point S&OP
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cortex
Founded
2014
Country
United States
Website
www.paloaltonetworks.com/cortex/cortex-data-lake
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics