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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Complexity doesn't necessarily have to follow growth. Conga Orchestrate makes it easy to automate, configure, and manage many workflow steps and processes. You can also save time and avoid costly errors that can be caused by manual work. Salesforce makes process management easy with repeatable processes that can be created in Salesforce. Conga Orchestrate makes it easy to automate complex workflows that have many steps. Manual processes can be time-consuming, inconsistant, and error-prone. Conga Orchestrate automates complex processes so you can track them and gain valuable insights that will help you identify areas for improvement. Conga's products were purpose-built to seamlessly work together, so you can automate commercial operations and streamline them from beginning to end. Sometimes you just need to see the solutions in action. We have a demo that can be used for such occasions and we would love to show it to your.

Description

At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks. Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction. Reduce Agent Onboarding Time by 80% Trim Ramp Time by 40% Decrease Average Handling by 30%

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Aircall No 
Aretec Yes 
Conga CLM Yes 
Freshdesk No 
Genesys Cloud CX No 
Zendesk No 
Zoho CRM No 

Integrations

Salesforce Yes 
Aircall Yes 
Aretec No 
Conga CLM No 
Freshdesk Yes 
Genesys Cloud CX Yes 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$20
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Conga

Founded

2010

Country

United States

Website

conga.com/products/business-process-automation/conga-orchestrate

Vendor Details

Company Name

Process Shepherd

Founded

2022

Country

United States

Website

www.processshepherd.com

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

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