Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Complexity doesn't necessarily have to follow growth. Conga Orchestrate makes it easy to automate, configure, and manage many workflow steps and processes. You can also save time and avoid costly errors that can be caused by manual work. Salesforce makes process management easy with repeatable processes that can be created in Salesforce. Conga Orchestrate makes it easy to automate complex workflows that have many steps. Manual processes can be time-consuming, inconsistant, and error-prone. Conga Orchestrate automates complex processes so you can track them and gain valuable insights that will help you identify areas for improvement. Conga's products were purpose-built to seamlessly work together, so you can automate commercial operations and streamline them from beginning to end. Sometimes you just need to see the solutions in action. We have a demo that can be used for such occasions and we would love to show it to your.
Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
Aircall
No
Aretec
Yes
Conga CLM
Yes
Freshdesk
No
Genesys Cloud CX
No
Zendesk
No
Zoho CRM
No
Integrations
Salesforce
Yes
Aircall
Yes
Aretec
No
Conga CLM
No
Freshdesk
Yes
Genesys Cloud CX
Yes
Zendesk
Yes
Zoho CRM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$20
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Conga
Founded
2010
Country
United States
Website
conga.com/products/business-process-automation/conga-orchestrate
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No