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Description

Confident AI has developed an open-source tool named DeepEval, designed to help engineers assess or "unit test" the outputs of their LLM applications. Additionally, Confident AI's commercial service facilitates the logging and sharing of evaluation results within organizations, consolidates datasets utilized for assessments, assists in troubleshooting unsatisfactory evaluation findings, and supports the execution of evaluations in a production environment throughout the lifespan of LLM applications. Moreover, we provide over ten predefined metrics for engineers to easily implement and utilize. This comprehensive approach ensures that organizations can maintain high standards in the performance of their LLM applications.

Description

Evalgent serves as a platform dedicated to the testing and evaluation of AI voice agents. The common reasons for failures in production are not due to inadequate technology but stem from the fact that demonstrations typically utilize pristine audio and compliant users, which is not reflective of actual user interactions. By identifying potential failures before they can impact production, Evalgent reduces the time needed for iterations and accelerates the path to revenue for voice agents. THE PROCESS 1. Define: establish authentic scenarios and criteria for success. 2. Run: execute tests that mimic realistic human behavior. 3. Measure: identify successful elements, failures, and operational boundaries. 4. Act: obtain clear, actionable insights for necessary adjustments or deployments. KEY FEATURES 1. Scenarios: create and define test cases based on agent directives. 2. Caller Profiles: emulate real user behaviors, including variations in accents, speech speed, and interruption styles. 3. Metrics: utilize custom LLM-related and telemetry scoring to evaluate every interaction. 4. Evaluations: conduct structured testing campaigns that yield pass/fail outcomes along with improvement suggestions. 5. Reviews: incorporate human oversight for corrections, complete with a comprehensive audit trail. This multifaceted approach ensures that voice agents are thoroughly vetted and ready for the complexities of real-world interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$39/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Confident AI

Founded

2023

Country

United States

Website

www.confident-ai.com

Vendor Details

Company Name

Evalgent

Founded

2025

Country

India

Website

www.evalgent.com

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