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Description
Confident AI has developed an open-source tool named DeepEval, designed to help engineers assess or "unit test" the outputs of their LLM applications. Additionally, Confident AI's commercial service facilitates the logging and sharing of evaluation results within organizations, consolidates datasets utilized for assessments, assists in troubleshooting unsatisfactory evaluation findings, and supports the execution of evaluations in a production environment throughout the lifespan of LLM applications. Moreover, we provide over ten predefined metrics for engineers to easily implement and utilize. This comprehensive approach ensures that organizations can maintain high standards in the performance of their LLM applications.
Description
Evalgent serves as a platform dedicated to the testing and evaluation of AI voice agents. The common reasons for failures in production are not due to inadequate technology but stem from the fact that demonstrations typically utilize pristine audio and compliant users, which is not reflective of actual user interactions. By identifying potential failures before they can impact production, Evalgent reduces the time needed for iterations and accelerates the path to revenue for voice agents.
THE PROCESS
1. Define: establish authentic scenarios and criteria for success.
2. Run: execute tests that mimic realistic human behavior.
3. Measure: identify successful elements, failures, and operational boundaries.
4. Act: obtain clear, actionable insights for necessary adjustments or deployments.
KEY FEATURES
1. Scenarios: create and define test cases based on agent directives.
2. Caller Profiles: emulate real user behaviors, including variations in accents, speech speed, and interruption styles.
3. Metrics: utilize custom LLM-related and telemetry scoring to evaluate every interaction.
4. Evaluations: conduct structured testing campaigns that yield pass/fail outcomes along with improvement suggestions.
5. Reviews: incorporate human oversight for corrections, complete with a comprehensive audit trail.
This multifaceted approach ensures that voice agents are thoroughly vetted and ready for the complexities of real-world interactions.
API Access
Has API
API Access
Has API
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Integrations
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Integrations
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Pricing Details
$39/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Confident AI
Founded
2023
Country
United States
Website
www.confident-ai.com
Vendor Details
Company Name
Evalgent
Founded
2025
Country
India
Website
www.evalgent.com