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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Comarch Service Fulfillment & Orchestration was designed to reduce time-to-market and automate the telecom service fulfillment process to deliver customer service over a hybrid network. Comarch's product uses the model-driven (catalog driven) concept. This allows for the order orchestration hybrid networks in telecoms. Virtual network functions and network service are consistently modeled with legacy network services and physical network functions using the TMF SID model. SFO (using ETSI NFV ISG terminology), can implement end-to-end service and MANO orchestration, as well as manage the VNF initiation process. Comarch Service Fulfillment & Orchestration is able to implement this process as a single solution or in a federation-model orchestrating third party domain orchestrators. SFO can perform the role of an orchestrator or manage the end-to-end orchestration of telecom within the domains.

Description

You can keep your customers happy by delivering products and services quickly and accurately once they have placed an order. Conga Order Management manages the entire order process, including the initial task coordination through provisioning and fulfillment. Customers get the products and services that they need, when they want them. Conga Order Management improves customer satisfaction by allowing you to manage changes in flight, ensure accuracy and ensure on-time fulfillment. All orders and fulfillment statuses across all channels can be gathered in one central repository. Get 360-degree visibility into all orders of your customers, including estimated delivery dates, shipping costs, and taxes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Conga Billing
Conga CPQ
Conga Digital Commerce

Integrations

Conga Billing
Conga CPQ
Conga Digital Commerce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Comarch

Founded

1993

Country

Poland

Website

www.comarch.com/telecommunications/oss-solutions/service-fulfillment/

Vendor Details

Company Name

Conga

Founded

2006

Country

United States

Website

conga.com/products/conga-order-management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Alternatives

Comarch SQM Reviews

Comarch SQM

Comarch