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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Mobile workers can complete more tasks than ever before by 25% and reach 90% compliance with SLAs. Comarch FSM is the field management software that every service provider company needs. A field service solution must be efficient to support many areas such as service order placement, scheduling and technician assignment depending on skill and availability. Comarch FSM is a field service management solution that can be used to staff, schedule and manage field forces. It connects connected devices to a cloud-based service software, ensuring a smooth and profitable service. Only comprehensive tools that support end-to-end field service delivery can reduce operating costs and improve customer experience for service providers.

Description

Comarch Service Fulfillment & Orchestration was designed to reduce time-to-market and automate the telecom service fulfillment process to deliver customer service over a hybrid network. Comarch's product uses the model-driven (catalog driven) concept. This allows for the order orchestration hybrid networks in telecoms. Virtual network functions and network service are consistently modeled with legacy network services and physical network functions using the TMF SID model. SFO (using ETSI NFV ISG terminology), can implement end-to-end service and MANO orchestration, as well as manage the VNF initiation process. Comarch Service Fulfillment & Orchestration is able to implement this process as a single solution or in a federation-model orchestrating third party domain orchestrators. SFO can perform the role of an orchestrator or manage the end-to-end orchestration of telecom within the domains.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Comarch

Founded

1993

Country

Poland

Website

www.comarch.com/field-service-management/

Vendor Details

Company Name

Comarch

Founded

1993

Country

Poland

Website

www.comarch.com/telecommunications/oss-solutions/service-fulfillment/

Product Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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