Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.
Description
SmartSearch makes it easy to comply with AML, KYC, and Identity Verification. AML Providers have the most comprehensive features. SmartSearch will perform a complete AML/KYC screening, including automatic worldwide Sanctions and PEP screening. This will give you a clear pass result or refer result in just seconds. International verification can be difficult due to differences in technology, regulatory and cultural norms. We are able to verify international businesses and individuals because of our unique ability to combine multiple data sources. After the initial AML/KYC checks are completed, we monitor all clients daily and alert you if there is any change in their Sanctions status or PEP status. To ensure compliance, we can also perform retrospective checks on clients.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Atfinity
No
Cliénta
No
EZ Screen
No
Resume-Library
No
Universal Background Screening
No
VRMS
No
Integrations
Atfinity
Yes
Cliénta
Yes
EZ Screen
Yes
Resume-Library
Yes
Universal Background Screening
Yes
VRMS
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cognitive View
Founded
2018
Country
Australia
Website
cognitiveview.com
Vendor Details
Company Name
SmartSearch
Founded
2011
Country
United States
Website
www.smartsearch.com/us
Product Features
Compliance
Archiving & Retention
No
Artificial Intelligence (AI)
No
Audit Management
No
Compliance Tracking
No
Controls Testing
No
Environmental Compliance
No
FDA Compliance
No
HIPAA Compliance
No
ISO Compliance
No
Incident Management
No
OSHA Compliance
No
Risk Management
No
Sarbanes-Oxley Compliance
No
Surveys & Feedback
No
Version Control
No
Workflow / Process Automation
No
Risk Management
Alerts/Notifications
No
Auditing
No
Business Process Control
No
Compliance Management
No
Corrective Actions (CAPA)
No
Dashboard
No
Exceptions Management
No
IT Risk Management
No
Internal Controls Management
No
Legal Risk Management
No
Mobile Access
No
Operational Risk Management
No
Predictive Analytics
No
Reputation Risk Management
No
Response Management
No
Risk Assessment
No
Product Features
AML
Behavioral Analytics
No
Case Management
Yes
Compliance Reporting
Yes
Identity Verification
Yes
Investigation Management
Yes
PEP Screening
Yes
Risk Assessment
Yes
SARs
Yes
Transaction Monitoring
Yes
Watch List
Yes
Compliance
Archiving & Retention
No
Artificial Intelligence (AI)
No
Audit Management
No
Compliance Tracking
Yes
Controls Testing
No
Environmental Compliance
No
FDA Compliance
No
HIPAA Compliance
No
ISO Compliance
No
Incident Management
No
OSHA Compliance
No
Risk Management
No
Sarbanes-Oxley Compliance
No
Surveys & Feedback
No
Version Control
No
Workflow / Process Automation
No
Financial Risk Management
Compliance Management
Yes
Credit Risk Management
Yes
For Hedge Funds
No
Liquidity Analysis
No
Loan Portfolio Management
No
Market Risk Management
No
Operational Risk Management
No
Portfolio Management
No
Portfolio Modeling
No
Risk Analytics Benchmarks
No
Stress Tests
No
Value At Risk Calculation
No
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
Yes
Custom Fraud Parameters
Yes
For Banking
Yes
For Crypto
No
For Insurance Industry
Yes
For eCommerce
Yes
Internal Fraud Monitoring
Yes
Investigator Notes
No
Pattern Recognition
No
Transaction Approval
No
Integrated Risk Management
Audit Management
No
Compliance Management
Yes
Dashboard
Yes
Disaster Recovery
No
IT Risk Management
No
Incident Management
No
Operational Risk Management
Yes
Risk Assessment
No
Safety Management
No
Vendor Management
No