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Average Ratings 0 Ratings
Description
Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.
Description
SmartSearch makes it easy to comply with AML, KYC, and Identity Verification. AML Providers have the most comprehensive features. SmartSearch will perform a complete AML/KYC screening, including automatic worldwide Sanctions and PEP screening. This will give you a clear pass result or refer result in just seconds. International verification can be difficult due to differences in technology, regulatory and cultural norms. We are able to verify international businesses and individuals because of our unique ability to combine multiple data sources. After the initial AML/KYC checks are completed, we monitor all clients daily and alert you if there is any change in their Sanctions status or PEP status. To ensure compliance, we can also perform retrospective checks on clients.
API Access
Has API
API Access
Has API
Integrations
Atfinity
Cliénta
EZ Screen
Resume-Library
Universal Background Screening
VRMS
Integrations
Atfinity
Cliénta
EZ Screen
Resume-Library
Universal Background Screening
VRMS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cognitive View
Founded
2018
Country
Australia
Website
cognitiveview.com
Vendor Details
Company Name
SmartSearch
Founded
2011
Country
United States
Website
www.smartsearch.com/us
Product Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment
Product Features
AML
Behavioral Analytics
Case Management
Compliance Reporting
Identity Verification
Investigation Management
PEP Screening
Risk Assessment
SARs
Transaction Monitoring
Watch List
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Financial Risk Management
Compliance Management
Credit Risk Management
For Hedge Funds
Liquidity Analysis
Loan Portfolio Management
Market Risk Management
Operational Risk Management
Portfolio Management
Portfolio Modeling
Risk Analytics Benchmarks
Stress Tests
Value At Risk Calculation
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval
Integrated Risk Management
Audit Management
Compliance Management
Dashboard
Disaster Recovery
IT Risk Management
Incident Management
Operational Risk Management
Risk Assessment
Safety Management
Vendor Management