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Average Ratings 0 Ratings

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features
design
support

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Description

Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.

Description

Transform outdated ad testing methods by harnessing genuine engagement in real-world scenarios. We capture attention and emotions instantly, adapting to the rapid pace of online interactions. Our offerings include comprehensive science, innovative tools, and a robust platform designed to swiftly establish, assess, and react to human behaviors efficiently and affordably. By delving deep into both the subconscious and conscious aspects that drive behavior, we enhance our ability to predict, make informed decisions, and foster meaningful interactions. Our dedicated team, composed of experts in science, technology, and design, is driven by a passion for empowering everyday devices to observe and analyze how individuals navigate their lives. Utilizing a consent-based platform, we ensure that these devices can securely gather insights on the emotional, memory, and cognitive factors influencing human behavior during digital interactions. Over the course of seven years, we've amassed 2.5 billion data points across 89 countries and collaborated with 40 businesses, leading to the development of a unique solution that continuously monitors and interprets the impact of our digital experiences on human behavior, ultimately refining our understanding and approach. This continuous refinement positions us to better address the evolving needs and responses of individuals in a digital landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$2,014.10 per user
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cognitive View

Founded

2018

Country

Australia

Website

cognitiveview.com

Vendor Details

Company Name

Element Human

Founded

2013

Country

United Kingdom

Website

www.elementhuman.com

Product Features

Compliance

Archiving & Retention No 
Artificial Intelligence (AI) No 
Audit Management No 
Compliance Tracking No 
Controls Testing No 
Environmental Compliance No 
FDA Compliance No 
HIPAA Compliance No 
ISO Compliance No 
Incident Management No 
OSHA Compliance No 
Risk Management No 
Sarbanes-Oxley Compliance No 
Surveys & Feedback No 
Version Control No 
Workflow / Process Automation No 

Risk Management

Alerts/Notifications No 
Auditing No 
Business Process Control No 
Compliance Management No 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment No 

Product Features

Emotion Recognition

Facial Emotions No 
Facial Expression Analysis No 
Machine Learning No 
Photo Emotions No 
Speech Emotions No 
Video Emotions No 
Written Text Emotions No 

Alternatives

Alternatives

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