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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Clyde provides businesses, ranging from fledgling startups to large corporations, with the ability to offer extended warranties and accident coverage to their clientele. Our solutions seamlessly integrate into your existing purchase process, allowing you to get started in just a few minutes. By partnering with Clyde, you enhance the customer experience and offer reassurance during critical moments, particularly when issues arise. Additionally, Clyde presents a unique opportunity for you to boost both average order value and overall revenue with each product sold. We utilize a robust network of insurance partners to deliver extended warranties and accident protection plans across a diverse array of products. Our offerings include warranty extensions, coverage for wear and tear, protection against water damage, and accident coverage, extending up to five years. With Clyde's straightforward and customizable calls-to-action, acquiring product protection becomes effortless for customers. Furthermore, we prioritize transparency and intuitiveness in providing contract details and filing claims, overseeing the entire claims process from start to finish to ensure a smooth experience. This comprehensive approach not only benefits your business but also fosters long-term customer loyalty.

Description

Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Attentive Yes 
BigCommerce Yes 
Canopy Yes 
Magento Yes 
Salesforce Yes 
Shopify Yes 

Integrations

Attentive No 
BigCommerce No 
Canopy No 
Magento No 
Salesforce No 
Shopify No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Clyde

Founded

2017

Country

United States

Website

www.joinclyde.com

Vendor Details

Company Name

KeplaCloud

Founded

2026

Country

United States

Website

keplacloud.com/tech-support-pro

Product Features

Warranty Management

Contract Management No 
Eligibility Verification No 
For Field Service No 
For General Contractors No 
For Manufacturers No 
Parts Management No 
Policy Management No 
Product Registration No 
Repair Management No 
Returns Management No 
Service Management No 
Warranty Tracking No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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