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features
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support

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Description

CloudScanr™, a service-oriented architecture-based biometric scanner integration service, is available. This product eliminates the hassle of integrating biometric hardware in Windows applications and other Web browsers. This product eliminates the need for developers to worry about ActiveX, native codes integration, and browser plug-ins. Our goal is to give you the flexibility to configure your biometric identification project to meet the needs of your users. CloudScanr™, which is a universal plugin, allows you to deploy any biometric device. This eliminates the friction and hassle often caused by trying set up and configure third-party hardware.

Description

The Verint Engagement Data Hub enables your contact center, branches, and online platforms to evolve into a highly efficient, data-oriented organization. Behavioral data accumulated during customer interactions is categorized as engagement data, encompassing everything from transcripts and recordings of conversations to surveys and customer feedback on their experiences. Additionally, it includes operational metrics related to each interaction, such as handle time, hold time, and quality scores. Engagement data can vary widely, covering metrics like average handle times as well as insights into customer sentiment and employee feedback. This wealth of information is vital for your organization, yet it frequently resides in isolated silos. To unlock the potential of this data for immediate, informed decision-making, it is crucial to establish connections between these disparate sources. By integrating these data streams, you can gain a comprehensive view of customer interactions and enhance overall operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

M2SYS Technology

Founded

2002

Country

United States

Website

www.m2sys.com/cloudscanr-application-for-biometric-device-integration-with-web-service/

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/engagement-data/

Product Features

Product Features

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