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Description
CloudScanr™, a service-oriented architecture-based biometric scanner integration service, is available. This product eliminates the hassle of integrating biometric hardware in Windows applications and other Web browsers. This product eliminates the need for developers to worry about ActiveX, native codes integration, and browser plug-ins. Our goal is to give you the flexibility to configure your biometric identification project to meet the needs of your users. CloudScanr™, which is a universal plugin, allows you to deploy any biometric device. This eliminates the friction and hassle often caused by trying set up and configure third-party hardware.
Description
The Verint Engagement Data Hub enables your contact center, branches, and online platforms to evolve into a highly efficient, data-oriented organization. Behavioral data accumulated during customer interactions is categorized as engagement data, encompassing everything from transcripts and recordings of conversations to surveys and customer feedback on their experiences. Additionally, it includes operational metrics related to each interaction, such as handle time, hold time, and quality scores. Engagement data can vary widely, covering metrics like average handle times as well as insights into customer sentiment and employee feedback. This wealth of information is vital for your organization, yet it frequently resides in isolated silos. To unlock the potential of this data for immediate, informed decision-making, it is crucial to establish connections between these disparate sources. By integrating these data streams, you can gain a comprehensive view of customer interactions and enhance overall operational efficiency.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
M2SYS Technology
Founded
2002
Country
United States
Website
www.m2sys.com/cloudscanr-application-for-biometric-device-integration-with-web-service/
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/engagement-data/