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Description
ClearFeed is a Slack-integrated AI-powered support platform that combines the efficiency of a helpdesk with Slack’s collaborative environment.
1. Transform Slack into a central hub to manage requests.
2. Converting customer inquiries into actionable tickets will help you to respond quickly.
3. Automated knowledge bases can be used to provide support for many clients.
4. Slack's conversational ticketing simplifies internal employee support.
5. Support and Customer Success Teams can work efficiently within Slack.
6. Improve accountability and response times.
7. Monitor and manage customer inquiries from a single Slack Channel.
8. Keep your team aligned on all platforms and tools.
9. Boost productivity with AI-driven answers and organized knowledge resources.
10. Integrate seamlessly with existing tools to ensure efficient two-way communications.
Description
Zono Support serves as a cloud-based help desk tailored for software developers and online vendors. It consolidates various communication channels such as email, live chat, Slack, Discord, WhatsApp, Instagram, Messenger, and Telegram into a unified inbox, ensuring that responses are sent through the original channel used by customers. Additionally, marketplace connectors validate customer information and transaction history from platforms like Envato, Shopify, WordPress, Gumroad, and Lemon Squeezy, enabling agents to access relevant purchase details. Teams are empowered to create a customized help center and customer portal, implement a chat widget, manage ticket organization, and automate their workflows for enhanced efficiency. An AI-driven assistant is capable of providing responses based on authorized knowledge-base articles, pre-saved replies, and previously resolved tickets, with options for drafts, human review, escalation, and handoff. Furthermore, Zono Support offers a REST API, signed webhooks, and an MCP server to facilitate seamless integration with developers' tools and workflows. The platform's free plan encompasses essential features like email, live chat, a customer portal, and a knowledge base, while the Premium tier introduces more communication channels, additional team seats, and the AI assistant. With such comprehensive features, Zono Support is designed to enhance customer interaction and streamline support processes effectively.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
GitHub
Yes
Linear
Yes
Slack
Yes
ClickUp
Yes
Discord
No
Facebook Messenger
No
Freshdesk
Yes
Gumroad
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Integrations
GitHub
Yes
Linear
Yes
Slack
Yes
ClickUp
No
Discord
Yes
Facebook Messenger
Yes
Freshdesk
No
Gumroad
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Pricing Details
$24 per month
ClearFeed offers pricing plans to meet different business needs, focusing on internal and external helpdesk functionalities, as well as integrations with Slack.
Internal Helpdesk Plans:
1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels
External Helpdesk Plans:
1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels
Integration Product Pricing:
1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements
There is also a 15% discount for businesses that choose to pay annually.
Internal Helpdesk Plans:
1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels
External Helpdesk Plans:
1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels
Integration Product Pricing:
1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements
There is also a 15% discount for businesses that choose to pay annually.
Free Trial
Yes
Free Version
Yes
Pricing Details
$49/month
A free plan is available. Premium is $49 per month or $490 per year for the workspace; annual billing is equivalent to 10 months. Premium includes unlimited seats and 1,000 AI replies per month.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ClearFeed
Founded
2021
Country
Bangalore, India
Website
clearfeed.ai/
Vendor Details
Company Name
Boxvibe Technologies
Founded
2025
Country
Nigeria
Website
zono.support/
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No