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Average Ratings 0 Ratings
Description
ClearFeed is a Slack-integrated AI-powered support platform that combines the efficiency of a helpdesk with Slack’s collaborative environment.
1. Transform Slack into a central hub to manage requests.
2. Converting customer inquiries into actionable tickets will help you to respond quickly.
3. Automated knowledge bases can be used to provide support for many clients.
4. Slack's conversational ticketing simplifies internal employee support.
5. Support and Customer Success Teams can work efficiently within Slack.
6. Improve accountability and response times.
7. Monitor and manage customer inquiries from a single Slack Channel.
8. Keep your team aligned on all platforms and tools.
9. Boost productivity with AI-driven answers and organized knowledge resources.
10. Integrate seamlessly with existing tools to ensure efficient two-way communications.
Description
Harmony is a cutting-edge platform designed for IT service management (ITSM) and enterprise service management, leveraging AI agents to handle requests related to IT and HR directly within popular employee communication tools like Slack, Teams, and Zoom. By transforming tickets, workflows, knowledge bases, and service catalogs into a seamless service experience, Harmony employs AI agents that not only comprehend requests but also gather the necessary context to autonomously resolve routine issues, often without human intervention. The AI Service Desk Agent efficiently manages common inquiries through natural language understanding coupled with intelligent automation, while proactive agents monitor real-time signals to tackle potential problems before they impact users. Additionally, Harmony's system continuously evolves by learning from tickets, user interactions, and organizational context, which helps in creating a dynamic and current knowledge repository. Furthermore, it ensures a real-time record of assets and software throughout the organization, enhancing overall operational efficiency and service delivery. This innovative approach allows teams to focus on more complex tasks, improving productivity across the board.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Microsoft Teams
Yes
Slack
Yes
BambooHR
No
Claude
No
ClickUp
Yes
CrowdStrike Falcon
No
Figma
No
Freshdesk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Integrations
Microsoft Teams
Yes
Slack
Yes
BambooHR
Yes
Claude
Yes
ClickUp
No
CrowdStrike Falcon
Yes
Figma
Yes
Freshdesk
No
HubSpot CRM
No
HubSpot Customer Platform
No
Pricing Details
$24 per month
ClearFeed offers pricing plans to meet different business needs, focusing on internal and external helpdesk functionalities, as well as integrations with Slack.
Internal Helpdesk Plans:
1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels
External Helpdesk Plans:
1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels
Integration Product Pricing:
1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements
There is also a 15% discount for businesses that choose to pay annually.
Internal Helpdesk Plans:
1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels
External Helpdesk Plans:
1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels
Integration Product Pricing:
1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements
There is also a 15% discount for businesses that choose to pay annually.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ClearFeed
Founded
2021
Country
Bangalore, India
Website
clearfeed.ai/
Vendor Details
Company Name
Harmony
Founded
2025
Country
United States
Website
harmony.io
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Product Features
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No