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support

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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

ClearFeed is a Slack-integrated AI-powered support platform that combines the efficiency of a helpdesk with Slack’s collaborative environment. 1. Transform Slack into a central hub to manage requests. 2. Converting customer inquiries into actionable tickets will help you to respond quickly. 3. Automated knowledge bases can be used to provide support for many clients. 4. Slack's conversational ticketing simplifies internal employee support. 5. Support and Customer Success Teams can work efficiently within Slack. 6. Improve accountability and response times. 7. Monitor and manage customer inquiries from a single Slack Channel. 8. Keep your team aligned on all platforms and tools. 9. Boost productivity with AI-driven answers and organized knowledge resources. 10. Integrate seamlessly with existing tools to ensure efficient two-way communications.

Description

Doozy is an AI assistant integrated within Slack that fulfills team requests across various interconnected business systems while providing results and an action log directly in the Slack thread. Teams can leverage its capabilities for tasks such as generating recurring reports, conducting customer and billing investigations, exporting data from spreadsheets, reconciling invoices, updating CRM systems, managing ticket triage, executing database queries, and handling GitHub pull requests. Additionally, it offers features for scheduling tasks, maintaining editable notes on team processes, and integrating with platforms like Slack, GitHub, and pre-built connectors such as Linear, Notion, HubSpot, Stripe, and Sentry, along with any other tools that have MCP server or API/database access. Each operation occurs in a new, temporary sandbox where credentials are stored securely outside the environment, allowing owners to determine which actions can be performed. Designed specifically for support, operations, finance, sales, software development teams, and founders, Doozy aims to streamline collaboration and enhance productivity within Slack. Its ability to consolidate various workflows into one platform makes it a valuable asset for any team looking to optimize their processes.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

GitHub Yes 
HubSpot CRM Yes 
Intercom Yes 
Linear Yes 
Slack Yes 
ClickUp Yes 
Freshdesk Yes 
HubSpot Customer Platform Yes 
Jira Yes 
Microsoft Teams Yes 
Model Context Protocol (MCP) No 
Notion No 
PostgreSQL No 
Salesforce Yes 
Sentry No 
Stripe No 
Zendesk Yes 

Integrations

GitHub Yes 
HubSpot CRM Yes 
Intercom Yes 
Linear Yes 
Slack Yes 
ClickUp No 
Freshdesk No 
HubSpot Customer Platform No 
Jira No 
Microsoft Teams No 
Model Context Protocol (MCP) Yes 
Notion Yes 
PostgreSQL Yes 
Salesforce No 
Sentry Yes 
Stripe Yes 
Zendesk No 

Pricing Details

$24 per month
ClearFeed offers pricing plans to meet different business needs, focusing on internal and external helpdesk functionalities, as well as integrations with Slack.

Internal Helpdesk Plans:

1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels

External Helpdesk Plans:

1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels

Integration Product Pricing:

1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements

There is also a 15% discount for businesses that choose to pay annually.
Free Trial Yes 
Free Version Yes 

Pricing Details

$20/workspace/month
Starter is $20 per workspace per month for everyone in its Slack workspace, with a monthly usage allowance and no per-seat charge. Annual billing saves 10%. Prices exclude taxes. Each plan starts with a 14-day free trial without a card; the service pauses after the trial until an owner selects a paid plan.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ClearFeed

Founded

2021

Country

Bangalore, India

Website

clearfeed.ai/

Vendor Details

Company Name

Doozy

Website

www.askdoozy.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Product Features

Alternatives

Alternatives

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