Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Organizations need to understand and manage who has access to what across their entire IT ecosystem: cloud and on-premises application stack, infrastructure, DevOps pipelines. This is important for both external (regulatory compliance) and internal (security and risk management, employee experience and productivity) reasons.
Legacy identity solutions have not met the needs of modern organizations with over 50% of Identity Governance programs being in distress and more than 75% looking to replace their current solution (Source: Gartner). They are unable to keep pace with shifts in business due to digital transformation and the rise of the business platform.
Clear Skye, the only identity governance and security solution built natively on ServiceNow, optimizes enterprise identity and risk management with a platform-first approach. The company provides workflow management, access requests, access review, and identity lifecycle management tools to a broad set of vertical markets. By leveraging an existing business platform, Clear Skye enables customers to reduce friction and IT hurdles, while improving workflows and user experience.
Description
ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
ServiceNow
Aluma
BMC Helix
Decimal
Devoteam
Freshservice
Jira Service Management
TalentNeuron
Zendesk
Integrations
ServiceNow
Aluma
BMC Helix
Decimal
Devoteam
Freshservice
Jira Service Management
TalentNeuron
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Clear Skye
Founded
2015
Country
United States
Website
clearskye.com
Vendor Details
Company Name
ciopulse
Founded
2013
Country
Australia
Website
www.cio-pulse.com
Product Features
Identity Management
Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning
User Provisioning and Governance
Access Governance
Access Verification Workflow
Audits / Reports
Automatic Provisioning / Deprovisioning
Delegated Access Authorization
Identity Synchronization
Lifecycle Management
Multi-Factor Authentication (MFA)
Password Management
Policy Enforcement
Single Sign-On (SSO)
User Self-Service
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback