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features
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support

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Description

Claimlane helps brands and retailers run aftersales for physical products like furniture, electronics, bikes, and outdoor gear. Instead of handling warranty claims and returns over email, customers file them in a self-service portal that matches your brand. Each claim comes in with photos, video, serial number, and order data attached. From there, Claimlane routes it to the right outcome: repair, replacement, refund, spare part, or a claim sent on to the supplier. The AI Agent checks the images against your warranty rules and suggests a decision, or approves simple cases on its own. Reports show defect rates per product, supplier response times, and claim volume over time. It works for consumer claims and for B2B claims from retailers and dealers. Claimlane integrates with Shopify, WooCommerce, ERP systems, Zendesk, and carriers, 75+ in total. Black Diamond uses it to automate warranty and repair workflows, and GrejFreak saw ROI almost right away.

Description

Warly is an online warranty management platform tailored for retailers and service-oriented companies that provide warranties for products or services, such as electronics, solar energy solutions, appliances, automotive services, repairs, and HVAC systems. Employees can generate digital warranty passports by inputting information related to the customer, the product, and the coverage specifics; each passport can be linked to the issuing business along with terms and a distinct scannable QR code. Companies have the ability to distribute warranty access via QR codes or through WhatsApp, allowing customers to access their warranties without the need for app installation or account creation. Warly consolidates warranty records along with customer information and service history, featuring robust search tools to locate products and customers effortlessly. A complimentary workspace is provided, which allows for the creation of 25 lifetime warranty passports. This service aims to eliminate the hassle of paper warranty documents and offers customers an easy method to retrieve crucial warranty information whenever required, enhancing the overall customer experience. Additionally, Warly’s digital approach streamlines the warranty management process, making it more efficient for both businesses and consumers alike.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Commerce Yes 
BigCommerce Yes 
DanDomain Yes 
Dynamics 365 Commerce Yes 
EasyPost Yes 
FedEx Ship Manager Yes 
Gorgias Yes 
Intercom Yes 
Microsoft Dynamics 365 Business Central Yes 
NetSuite Yes 
Omnium Lite Yes 
Picqer Yes 
PrestaShop Yes 
ShipStation Yes 
Shopify Yes 
Shopware Yes 
Traede Yes 
WooCommerce Yes 
Zendesk Yes 
commercetools Yes 

Integrations

Adobe Commerce No 
BigCommerce No 
DanDomain No 
Dynamics 365 Commerce No 
EasyPost No 
FedEx Ship Manager No 
Gorgias No 
Intercom No 
Microsoft Dynamics 365 Business Central No 
NetSuite No 
Omnium Lite No 
Picqer No 
PrestaShop No 
ShipStation No 
Shopify No 
Shopware No 
Traede No 
WooCommerce No 
Zendesk No 
commercetools No 

Pricing Details

$800/month
Includes 2,000 tickets per year, standard integrations, and API access with webhooks. Custom plans are priced on ticket volume and add-on modules, such as Analytics and custom integrations. Book a demo for a quote.
Free Trial No 
Free Version No 

Pricing Details

$15/month
Free includes 25 lifetime warranties. Business is $15/month for 1,000 warranties per month. Pro is $29/month for 5,000 warranties per month and includes claims management and role-based team access. Scale is $79/month for 20,000 warranties per month and includes Advanced Reporting. Paid plans are available through contact. Eligible workspaces can try Pro free for 14 days with 50 warranties, 20 claims, and five team places.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Claimlane

Country

Denmark

Website

www.claimlane.com

Vendor Details

Company Name

Warly

Country

Lebanon

Website

warly.app

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard No 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Warranty Management

Contract Management No 
Eligibility Verification No 
For Field Service No 
For General Contractors No 
For Manufacturers No 
Parts Management No 
Policy Management No 
Product Registration No 
Repair Management No 
Returns Management No 
Service Management No 
Warranty Tracking No 

Product Features

Warranty Management

Contract Management No 
Eligibility Verification No 
For Field Service No 
For General Contractors No 
For Manufacturers No 
Parts Management No 
Policy Management No 
Product Registration No 
Repair Management No 
Returns Management No 
Service Management No 
Warranty Tracking No 

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