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features
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support

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Description

Discover the community insights that will help you make informed decisions. CitizenLab's community engagement platform makes engaging with residents easy, allows governments to manage their input, and allows them to make informed decisions all from one place. CitizenLab's mission aims to strengthen democracy by making public decision-making more inclusive and responsive. We have made our platform safe for you and your community. The platform is built on transparent, two-way conversations. This leads to increased participation and greater community trust. Your CitizenLab engagement specialist will help you design impactful projects, from start to finish. It is easy to use for admins and residents alike. Text analytics highlight trends, keywords, and sentiments from open-ended community input.

Description

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CitizenLab

Founded

2015

Country

Belgium

Website

www.citizenlab.co

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

verint.com

Product Features

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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Alternatives

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