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Description
Chargeback is an specialized service that prevents chargebacks. It lives up to its name. This innovative platform alerts users to transactions where the customer has initiated a chargeback, allowing them to refund these transactions automatically before they escalate.
This proactive approach reduces your chargeback rates, resulting in lower fees and fewer disputes. The system's automated notifications notify you of any incoming chargeback requests 24 to 48 hours before they are filed. This gives you plenty of time to issue a credit and prevent the chargeback.
Chargeback is a seamless process that runs in the background. It provides peace of mind while maintaining good relationships with payment processors. There are no monthly minimums, contracts or onboarding fees. Chargeback is a cost-effective, tailored solution that you only pay for when it alerts you. You can experience its benefits without making any initial investment.
Description
Chargewood provides solutions for chargebacks specifically tailored for online merchants in the United States. In the event that a customer challenges a transaction, the bank establishes a timeline along with a set of acceptable evidence. Much of this evidence is typically available: details about the order, the shipping time, the delivery location, customer login activity, and prior purchases made by the customer.
Chargewood seamlessly integrates with the platforms you already use, such as Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, and Zendesk, to access this pertinent information. For each dispute, it evaluates whether it is beneficial to contest, and if it deems a case not worth pursuing, it openly communicates this decision since maintaining a favorable dispute ratio is more critical than any individual case. When a chargeback is worth fighting, Chargewood crafts a response tailored to the specific reason code and adheres to the rules of the card network, ensuring it is submitted promptly before the deadline.
All processes are transparent, as each dispute includes the evidence referenced, the rationale for the decision made, and the complete text of the response. Furthermore, every response undergoes a review by a Chargewood team member prior to submission, and a comprehensive log of actions taken is maintained for accountability. This meticulous approach ensures that both merchants and customers can trust the integrity of the chargeback process.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
PayPal
Yes
Shopify
Yes
Stripe
Yes
BigCommerce
No
Braintree
Yes
Chargebee
Yes
Gmail
No
Recurly
Yes
Wix
No
WooCommerce
No
Integrations
PayPal
Yes
Shopify
Yes
Stripe
Yes
BigCommerce
Yes
Braintree
No
Chargebee
No
Gmail
Yes
Recurly
No
Wix
Yes
WooCommerce
Yes
Pricing Details
$35/alert
With Chargeback, you only pay when we provide an alert—each alert stops a chargeback. There are no onboarding fees, contracts, or monthly minimums. Start for free and only pay per alert. Our alerts notify you of incoming chargebacks 24-48 hours before they're officially filed, allowing you to automatically issue refunds and avoid chargebacks. This reduces your chargeback rate, lowers fees, and minimizes payment processor issues. You can cancel our service at any time.
Free Trial
Yes
Free Version
No
Pricing Details
20% of what we recover
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Chargeback.io
Founded
2023
Country
United Arab Emirates
Website
www.chargeback.io
Vendor Details
Company Name
Chargewood
Founded
2026
Country
United States
Website
chargewood.com
Product Features
Chargeback Management
Chargeback Dispute Management
Yes
Chargeback Insurance
Yes
Chargeback Prevention
Yes
Chargeback Recovery
Yes
For Banks / Issuers
No
For Merchants
Yes
For Suppliers / Manufacturers / Distributors
Yes
Fraud Detection
Yes
Reporting / Analytics
Yes
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
No
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No
Alternatives
Alternatives
No Alternatives