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features
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support

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Description

By assessing the effectiveness of various vendors and channels that enhance customer engagement, we assist you in minimizing financial inefficiencies, decreasing customer acquisition expenses, and consistently surpassing your sales targets. Channel99 brings together marketing and finance departments to eradicate marketing waste, lower acquisition costs, and improve the predictability of your sales pipeline. With access to pertinent contextual benchmarking and collaborative tools designed for comprehensive measurement and assessment of marketing efforts across all channels and vendors, you gain an impartial foundation for evaluating your digital expenditures. Gain insights into which channels attract high-quality visits from target accounts, and analyze your performance against industry standards on a channel-by-channel basis, enriching your reporting with valuable context. This comprehensive approach not only fosters collaboration but also empowers you to make informed decisions regarding your marketing strategies.

Description

Our Virtual Shopping Assistant, powered by artificial intelligence, effectively pinpoints and transforms sales opportunities within customer chat platforms, simultaneously lowering customer service expenses. It boasts the capability to convert 20% of online interactions into sales without affecting customer support operations. Envolve functions as a performance marketing channel that enhances both on-site conversion rates and average order values, while also cutting down on re-marketing expenditures. The chat A.I. meticulously analyzes customer inquiries to discern their intent, ensuring that requests requiring human intervention are directed to your support team. Meanwhile, inquiries related to sales are seamlessly guided through an automated sales funnel that aligns customers with relevant products from your website and product inventory. All product details showcased by Envolve are sourced directly from your product feed, granting retailers complete authority over the content presented. This innovative approach not only boosts sales but also optimizes the overall customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

TUNE

Integrations

TUNE

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Channel99

Founded

2022

Country

United States

Website

www.channel99.com

Vendor Details

Company Name

Envolve Tech

Founded

2013

Country

Gales

Website

envolvetech.com

Product Features

Marketing Attribution

Attribution Modeling
Audience Segmentation
Conversion Tracking
Cross-Channel Attribution
Customer Journey Mapping
Multi-Touch Attribution
Predictive Analytics
ROI Tracking

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Alternatives

Alternatives

Keen Reviews

Keen

Keen Decision Systems