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ease
features
design
support

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Write a Review

Description

Centricity is a robust platform leveraging AWS services to deliver its offerings. It primarily emphasizes three key AWS services: Amazon Workspaces, Amazon AppStream, Amazon Elemental/Media Services, and Amazon Connect. By utilizing Centricity, users can harness the capabilities of Amazon Web Services without needing to possess in-depth technical knowledge of intricate cloud systems. Our platform simplifies these services for business users, allowing them to add significant value to their operations without requiring a specialized engineering team to develop and manage sophisticated solutions. The Centricity framework is built on foundational services provided by Amazon Web Services, empowering end users with next-generation technology. Additionally, the Orchestrator component automates essential yet often neglected manual tasks within businesses. Its scheduling and workflow engine plays a vital role in streamlining tedious processes, ultimately enhancing overall efficiency. This automation not only saves time but also allows businesses to focus on strategic initiatives rather than getting bogged down by routine tasks.

Description

Bespin Global's HelpNow AutoMSP is an innovative solution for cloud operations automation, leveraging the capabilities of multiple collaborative Agentic AI agents to execute over 80% of routine cloud management tasks in environments such as AWS and Kubernetes. This technology assists organizations in minimizing manual labor, speeding up operational processes, and enhancing overall efficiency without necessitating extensive engineering knowledge. By interpreting requests in natural language, it can diagnose problems and carry out actual cloud operations, including resource provisioning, configuration, scheduled backups, monitoring, log analysis, and reporting, all while utilizing Bespin's proven cloud operational methodologies and a library of over 400 prebuilt automation templates. The solution employs patented technologies like Context Priming and Context Anchoring, allowing the AI to maintain a coherent understanding and adhere to specific task boundaries, which ensures dependable execution akin to that of a human engineer and alleviates the burden of repetitive tasks. Overall, HelpNow AutoMSP significantly transforms traditional cloud management by increasing productivity and providing organizations with a robust automation framework.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
DocSpera Yes 
Kubernetes No 
MedEvolve Yes 
Mercury Medical Yes 

Integrations

Amazon Web Services (AWS) Yes 
DocSpera No 
Kubernetes Yes 
MedEvolve No 
Mercury Medical No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cloudhesive

Founded

2014

Country

United States

Website

www.cloudhesive.com/amazon-workspaces-amazon-connect-euc-products-centricity/

Vendor Details

Company Name

Bespin Global

Founded

2015

Country

South Korea

Website

www.bespinglobal.com/automsp/

Product Features

Cloud Management

Access Control Yes 
Billing & Provisioning No 
Capacity Analytics No 
Cost Management Yes 
Demand Monitoring No 
Multi-Cloud Management No 
Performance Analytics No 
SLA Management No 
Supply Monitoring No 
Workflow Approval Yes 

Contact Management

Activity Management No 
Appointment Management No 
Contact Database No 
Contact History No 
Contact Import/Export No 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking No 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management No 
Search / Filter No 
Segmentation No 
Shared Contacts No 
Social Media Integration No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Product Features

Cloud Management

Access Control No 
Billing & Provisioning No 
Capacity Analytics No 
Cost Management No 
Demand Monitoring No 
Multi-Cloud Management No 
Performance Analytics No 
SLA Management No 
Supply Monitoring No 
Workflow Approval No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

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