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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Catalyst empowers modern GTM teams to shift from activity-based work to outcome-driven customer growth. By focusing on business results rather than adoption checkboxes, teams help customers realize value faster and more consistently. The platform connects sales, CS, and revenue leaders around one shared mission: driving recurring impact that leads to renewals, expansions, and advocacy. Automated journeys and digital touchpoints ensure every account receives the right value moment at the right time. With built-in insights, Catalyst reveals the “why” behind customer performance metrics so teams can proactively adjust strategies. Leaders gain clarity into risk, opportunity, renewal health, and expansion signals across the entire customer lifecycle. Customer-facing teams can finally focus on what matters most—helping customers achieve their outcomes. Catalyst turns post-sales into a revenue engine instead of a cost center.

Description

Enable your Customer Success team to deliver exceptional customer experiences by utilizing advanced analytics, automation, and robust project management tools. There's no need to sacrifice functionality for simplicity; easily onboard your team with ready-to-use integrations and project templates. After that, tailor unique customer experiences through scalable customization and automation features. Vitally brings together customer data from your entire technology ecosystem, allowing you to proactively spot trends and harness insights for an outstanding customer journey. Imagine having access to CRM, product analytics, support inquiries, emails, NPS results, and revenue information all consolidated in a single interface, enhancing efficiency and decision-making. This holistic view empowers teams to respond swiftly and effectively to customer needs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

5X No 
AccessOwl No 
Amazon Redshift No 
Axis LMS No 
Chargebee No 
Clearbit No 
Comet Backup Yes 
HubSpot Customer Platform No 
Intercom No 
Matia No 
Microsoft Outlook No 
PostgreSQL No 
Recurly No 
Refold No 
Salesforce No 
Sip2Dial Yes 
Stripe No 
Totango Yes 
Weld No 
Zendesk No 

Integrations

5X Yes 
AccessOwl Yes 
Amazon Redshift Yes 
Axis LMS Yes 
Chargebee Yes 
Clearbit Yes 
Comet Backup No 
HubSpot Customer Platform Yes 
Intercom Yes 
Matia Yes 
Microsoft Outlook Yes 
PostgreSQL Yes 
Recurly Yes 
Refold Yes 
Salesforce Yes 
Sip2Dial No 
Stripe Yes 
Totango No 
Weld Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99.00/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Totango

Founded

2010

Country

United States

Website

www.totango.com/products/catalyst

Vendor Details

Company Name

Vitally

Founded

2017

Country

United States

Website

www.vitally.io

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score No 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Alternatives

Alternatives