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Description
BrightOffice Lender CRM is a comprehensive, cloud-based loan management platform designed specifically for lenders. Drawing on insights from industry professionals, this all-in-one solution facilitates every step of the loan process, from initial inquiries and fact-finding to application submissions, customer onboarding, and managing loan ledgers. Tailored to fit your unique business workflows, service level agreements, and product offerings, the adaptable workflow engine encompasses communication tools like emails, documents, letters, and SMS. Our robust API enables seamless integration with various services, including TransUnion, Experian, UK Land Registry, and Microsoft Power BI, enhancing functionality. You can also personalize the CRM with your organization's branding elements, such as logos and color schemes, to ensure a distinctive and professional user experience. Additionally, the system allows for efficient address population by simply entering postcodes, which boosts accuracy and saves valuable time in the loan processing journey.
Description
Our software employs the Potential Delinquency collection method, a strategy recognized by enterprise lenders for boosting month-end collections by as much as 30%. Utilizing Net Balance at Risk (NBAR), we assign risk grades ranging from A to E for every active loan, which is driven by six sophisticated scoring models operating in the background. The system intelligently determines the optimal time to reach out to borrowers for each contact number, informed by historical activity. This approach enhances your chances of making successful right-party contacts while reducing unnecessary call attempts within your portfolio. Our advanced work queues dynamically organize each agent's tasks through smart sorting algorithms, ensuring that accounts, such as those where customers defaulted on their payment promises, are prioritized. With risk grades assigned to every loan, you have the ability to delegate the most challenging accounts to your top-performing collectors. Additionally, our comprehensive reporting tools will enable you to pinpoint your most effective collectors. The software also offers actionable recommendations based on the current account status and borrower engagement levels, ensuring that you are always equipped with the best strategies moving forward. This holistic approach not only streamlines operations but also maximizes the efficiency of your collection efforts.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Experian Connect
Yes
Fetchify
Yes
GoCardless
Yes
Microsoft Power BI
Yes
Moodle
Yes
Opayo
Yes
QuickBooks Online
Yes
Sage 100
Yes
Solutions by Text
No
TransUnion Collections Management
Yes
Integrations
Experian Connect
No
Fetchify
No
GoCardless
No
Microsoft Power BI
No
Moodle
No
Opayo
No
QuickBooks Online
No
Sage 100
No
Solutions by Text
Yes
TransUnion Collections Management
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BrightOffice
Country
United Kingdom
Website
www.brightoffice.co.uk/crm/lender
Vendor Details
Company Name
Lendisoft
Founded
2020
Country
United States
Website
www.lendisoft.com
Product Features
Commercial Loan
Asset Management
No
Audit Trail
No
Complex Debt Structures
No
Dashboard
No
Document Management
No
Exposure Management
No
Lead Management
No
Pipeline Management
No
Risk Management
No
Trend Analysis
No
Mortgage and Loans
Amortization Schedule
No
Client Database
No
Closing Documents
No
Commercial Mortgages
No
Contact Management
No
Credit Reporting
No
Customer Statements
No
Document Management
No
Electronic Applications
No
Government Loans
No
Loan Origination
No
Loan Servicing
No
Pipeline Management
No
Pre-Qualification
No
Refinance Management
No
Residential Mortgages
No
Product Features
Commercial Loan
Asset Management
No
Audit Trail
Yes
Complex Debt Structures
No
Dashboard
No
Document Management
Yes
Exposure Management
No
Lead Management
Yes
Pipeline Management
Yes
Risk Management
No
Trend Analysis
No
Debt Collection
Agency Management
No
Auto Dialer
No
Automated Notices
No
Callback Scheduling
No
Client Management
No
Commission Management
No
Compliance Management
Yes
Contact Management
Yes
Credit Bureau Reporting
No
In-House Collections
No
Payment Plans
No
Transaction Management
No
Financial Risk Management
Compliance Management
Yes
Credit Risk Management
No
For Hedge Funds
No
Liquidity Analysis
No
Loan Portfolio Management
No
Market Risk Management
No
Operational Risk Management
No
Portfolio Management
No
Portfolio Modeling
No
Risk Analytics Benchmarks
No
Stress Tests
No
Value At Risk Calculation
No
Loan Servicing
Accounting Management
Yes
Amortization Schedule
Yes
Application Management
No
Auto Loans
Yes
Automatic Funds Distribution
Yes
Business Loans
Yes
Collateral Tracking
Yes
Collections Management
No
Compliance Management
Yes
Construction Loans
Yes
Customer Database
No
Fee Management
No
Investor Management
Yes
Loan Processing
Yes
Student Loans
Yes
