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design
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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BridgeLogiQ boasts a flexible design that allows the most intricate processes to be easily managed. Administrators will have the capability to modify workflows, redirect objects, and redistribute tasks among users in real-time. In a rapidly changing marketplace, it’s essential for a Business Process Management system to adapt swiftly and effortlessly. At the heart of our operations lies the Feith platform, which integrates powerful, agile, and versatile BPM and Document Management software. Regardless of how complicated your needs may be, this platform equips your organization with the necessary tools for workflow management, data capture, user input, and record keeping across various databases, including legacy and line-of-business systems. The platform simplifies even the most convoluted organizational procedures, ensuring that streamlined workflows lead to enhanced productivity and cost savings throughout the enterprise. Ultimately, adopting such a comprehensive solution positions companies to thrive in an ever-evolving business landscape.

Description

At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks. Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction. Reduce Agent Onboarding Time by 80% Trim Ramp Time by 40% Decrease Average Handling by 30%

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

Integrations

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$20
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Feith Systems & Software

Founded

1979

Country

United States

Website

www.feith.com

Vendor Details

Company Name

Process Shepherd

Founded

2022

Country

United States

Website

www.processshepherd.com

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

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