Average Ratings 3 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

BotSailor is an advanced platform that leverages AI to automate multi-channel chatbot interactions, helping businesses enhance engagement and boost sales. It facilitates communication across various platforms such as WhatsApp, Facebook Messenger, Telegram, Instagram, and Web Chat, all managed from a unified dashboard. This innovative tool allows companies to efficiently oversee their marketing efforts and customer support operations. Tailored for eCommerce brands, agencies, and SaaS businesses, BotSailor features a no-code visual flow builder and a white-label reseller option, which simplifies the process of scaling messaging automation while ensuring compliance with Meta's regulations. The platform excels in various areas, including: - Utilizing WhatsApp Cloud API for marketing initiatives - Sending notifications for cash on delivery orders and abandoned carts - Integrating AI agents and assistants - Reminding clients about appointment bookings - Promoting events and sales through targeted campaigns - Automating customer support tasks - Implementing webhook workflows to streamline processes - Offering advanced broadcasting capabilities alongside a shared inbox - Providing a white-label reseller system that enhances branding opportunities With its numerous features, BotSailor stands out as a comprehensive solution for businesses looking to optimize their communication strategies.

Description

Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Instagram Yes 
WhatsApp Yes 
ChatGPT Yes 
Facebook Yes 
Facebook Messenger No 
Shopify Yes 
Telegram Yes 
WordPress Yes 

Integrations

Instagram Yes 
WhatsApp Yes 
ChatGPT No 
Facebook No 
Facebook Messenger Yes 
Shopify No 
Telegram No 
WordPress No 

Pricing Details

$10.99
Basic - Free
Premium - Starting from $10.99 Monthly
Reseller - Starting from $70.99 Monthly

Pay as you Go - Whitelabel Reseller Package
- $499 (One time)
Free Trial Yes 
Free Version Yes 

Pricing Details

$80 per month
Plans start at $80 per month.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

BotSailor

Founded

2022

Country

Bangladesh

Website

botsailor.com

Vendor Details

Company Name

Bokha

Country

Egypt

Website

inboxful.net

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

Alternatives