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Description
BornDigital.ai is an innovative AI firm dedicated to enhancing customer interactions and streamlining business operations through cutting-edge artificial intelligence technologies. The company offers a comprehensive, no-code platform designed for optimizing customer experiences with AI, ensuring fluid digital interactions. Their offerings feature top-tier AI Virtual Agents and Conversation Analytics, which empower organizations to save time, lower expenses, and boost satisfaction levels for both customers and employees alike.
With a trusted reputation among over 100 international companies, such as Orange, T-Mobile, and AXA, Born Digital operates in eight different countries. Its versatile solutions cater to chat and voice bots in multiple languages and are available across various platforms, including Contact Center, Web, WhatsApp, and more, showcasing the company's commitment to accessibility and user engagement.
Description
To successfully implement conversational AI solutions that adapt alongside business growth, a platform must be scalable, support multiple languages, and function independently of devices. It should allow for seamless integration with backend systems and third-party applications while handling high volumes of calls and texts at an enterprise level, all while remaining user-friendly. With CSG Conversational AI, you can craft more personalized and engaging experiences for your customers. This platform enables the rapid creation of diverse conversational interfaces that can be built once and utilized across various languages and platforms simultaneously. Utilizing natural language allows customers to engage with technology in a familiar manner, whether through speaking or typing, rather than answering rigid prompts. This approach encourages customers to reach out across different channels, which not only expedites resolutions but also enhances their overall brand experience, fostering loyalty and advocacy among users. By leveraging these capabilities, businesses can significantly strengthen their customer relationships and drive long-term success.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BornDigital.ai
Founded
2019
Country
Czech Republic
Website
borndigital.ai/
Vendor Details
Company Name
CSG
Founded
1994
Country
United States
Website
www.csgi.com/products/conversational-ai/
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant