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features
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support

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Description

Enhance revenue from returns by creating a seamless customer experience that guides the right choices for every return scenario. Blue Yonder's self-service returns initiation system allows customers to easily start returns online, no matter their location. With Blue Yonder’s Returns Orchestration, businesses gain access to essential data and tools that facilitate automated, intelligent decision-making regarding returns. Additionally, Blue Yonder’s Returns Processing solution equips you to manage returns swiftly and effectively within warehouses and retail locations. By offering a straightforward returns process, you can ensure a more personalized experience for customers, complemented by prompt communications and quicker refunds. Implement automated rules to optimize the management and routing of returns, ultimately minimizing costs while promoting sustainability. Moreover, by gathering and analyzing data throughout the returns journey, businesses can uncover valuable insights into customer behavior and the reasons behind returns, leading to better-informed strategic decisions. This comprehensive approach not only improves efficiency but also fosters customer loyalty and trust.

Description

We believe that returns should be simplified for customers, enhance profitability for businesses, and contribute positively to the environment, regardless of whether purchases are made online or in physical stores. With the support of Inmar Intelligence, customers can enjoy a seamless and convenient return process every time, thanks to our partnership with Happy Returns, which offers an online returns and exchanges solution (ORES) and boasts 2,700 drop-off locations within a five-minute drive for 71% of the U.S. population. This collaboration not only provides significant savings on shipping and transportation but also ensures value-driven return processing that maximizes recovery, alongside delivering actionable insights to help you manage your operations more effectively. With over four decades of expertise in retail returns management, Inmar’s proprietary platform empowers you to harness the advantages of Inmar Intelligence, whether utilized in your own facilities or ours. By making online returns straightforward and convenient for your customers, you can also enhance recovery rates through value-based return routing initiated right at the return point, leading to a more efficient and customer-friendly experience overall.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Rayven Yes 

Integrations

Rayven No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Blue Yonder

Founded

1985

Country

United States

Website

blueyonder.com/solutions/returns-management

Vendor Details

Company Name

Inmar Intelligence

Founded

1980

Country

United States

Website

www.inmar.com/solutions/retail-and-cpg-supply-chain/returns-management

Product Features

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Product Features

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Alternatives

Alternatives