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Description
With cutting-edge encryption and two-factor authentication for secure sign-ins, this service focuses on facilitating significant crypto-asset transactions. The pricing model is transparent and based on the volume of each trade, ensuring clients understand their costs upfront. Users can take advantage of tailored and committed customer support through various channels including chat, WhatsApp, phone, and email. Additionally, BitPesa prides itself on employing advanced security measures and offering unmatched liquidity among African exchanges. Having successfully processed transactions exceeding half a billion dollars, BitPesa stands out as the first blockchain firm to receive licensing from the UK's Financial Conduct Authority, adhering to rigorous Know Your Customer (KYC) protocols to enhance trust and security in the marketplace. This dedication to compliance and customer service sets BitPesa apart in the rapidly evolving world of cryptocurrency.
Description
HelloDuty is a cloud-based platform designed for customer engagement and contact center operations, enabling businesses to effectively manage customer calls, messaging, and follow-up processes. This innovative solution merges virtual telephony with call center functionalities, offering customizable IVR systems, USSD journey management, call routing, recording, monitoring, and detailed analytics. Teams can streamline their customer interactions, capture potential leads, and oversee follow-up efforts using features that include CRM tools, automated messaging via SMS and WhatsApp, and seamless integration with various third-party CRMs, help desks, and payment processors. Furthermore, HelloDuty supports outreach and customer support efforts through its campaign and workflow capabilities, providing documented integrations with popular services like Salesforce, Zendesk, Freshdesk, Zoho, Odoo, and M-Pesa. Primarily targeted at organizations operating in African markets, this platform serves sectors such as financial services and agent networks, enhancing their ability to engage with customers effectively. By offering comprehensive tools tailored to local needs, HelloDuty empowers businesses to optimize their customer relations and improve service delivery.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Freshdesk
No
M-PESA
No
Odoo
No
Salesforce
No
WhatsApp
No
Zendesk
No
Integrations
Freshdesk
Yes
M-PESA
Yes
Odoo
Yes
Salesforce
Yes
WhatsApp
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
BitPesa
Founded
2013
Website
www.bitpesa.co
Vendor Details
Company Name
Brrng Limited
Founded
2020
Country
Kenya
Website
helloduty.com
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
