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Description
Biel.ai turns technical documentation into an AI assistant that gives developers instant, accurate, source-cited answers. It is built for products where documentation drives adoption and a wrong answer costs real engineering time.
Biel understands the structure of developer content: OpenAPI specs, code samples, error codes, and configuration files are parsed as what they are, not as flat text. When a user asks "why am I getting a 401", the assistant connects the question to the relevant endpoint and returns a direct answer with sources, instead of a list of links. Every response is drawn exclusively from your indexed content, so there are no invented answers about your product.
One knowledge base powers four surfaces. A widget brings Ask AI chat and AI search to docs built with Docusaurus, Sphinx, MkDocs, Antora, Starlight, Next.js, WordPress, or plain HTML, live in about 15 minutes. A hosted MCP server lets developers query your docs from Claude, Cursor, GitHub Copilot, and other MCP-compatible tools. Bots for Slack, Discord, and Microsoft Teams answer questions directly in team channels. A REST API and RAG-as-a-Service option embed the same capability into your own product.
Biel also works as a content intelligence layer. Analytics reveal the questions users asked, the ones that went unanswered, and the pages that need improvement, so documentation teams can close gaps before they turn into support tickets. It supports multiple languages, syncs content automatically via crawls, GitHub, or API, and runs on EU-hosted infrastructure with AES-256 encryption, GDPR compliance, SSO, and bring-your-own-keys support.
Teams at ScyllaDB, Katalon, Tezos, and Talon.one use it in production.
Description
HelpHub provides a way for users to access help documents, AI-driven Instant Answers, and additional support seamlessly within your application. By incorporating HelpHub, users can find solutions to their problems without disrupting their experience in the app, which often leads to a noticeable increase in conversion rates for our clients. To enhance the searchability of help documents and Instant Answers, HelpHub employs semantic search technology, which focuses on the meaning behind the words rather than just the terms themselves. This feature is particularly beneficial as users may not always be familiar with the specific vocabulary used in your application. As a result, even if they search using approximate phrases related to your app's terminology, they are still likely to receive relevant answers to their inquiries. This capability not only improves user satisfaction but also contributes to a more intuitive support experience.
API Access
Has API
API Access
Has API
Integrations
WordPress
Algolia
Appcues
Bubble
Discord
Freshdesk
Gatsby
GitBook
Intercom
Jekyll
Integrations
WordPress
Algolia
Appcues
Bubble
Discord
Freshdesk
Gatsby
GitBook
Intercom
Jekyll
Pricing Details
$150/month
Free Trial
Free Version
Pricing Details
$50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Biel.ai
Founded
2024
Country
Spain
Website
biel.ai
Vendor Details
Company Name
Amplitude
Country
United States
Website
www.command.ai/helphub/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration