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Description
Baymard serves as an extensive platform for ecommerce user experience research and insights, founded on one of the largest collections of original UX studies in the world, featuring over 200,000 hours dedicated to usability testing, benchmarking, and in-depth analysis across a multitude of online retail sites. This platform empowers teams to make superior design choices based on solid evidence rather than subjective opinions, offering tailored, industry-specific advice concerning site navigation, search functionality, product pages, cart and checkout processes, mobile user experience, and general interaction patterns applicable to both B2C and B2B digital commerce. Additionally, it provides a rich research database containing hundreds of best practice guidelines for UX and thousands of annotated design examples sourced from actual user testing. Users can leverage AI-assisted query tools for quick answers to specific UX inquiries and utilize benchmarking tools to evaluate how their site's user experience measures up against industry competitors and top performers. Furthermore, optional expert audit services are available to highlight significant usability gaps, ensuring that teams can continuously improve their ecommerce platforms. By utilizing Baymard, businesses can enhance their customer interactions and drive better results.
Description
Lyssna, formerly UsabilityHub, is a remote user research platform that allows you to deeply understand your audience and move in the right direction — fast.
With Lyssna, you can set up unmoderated and moderated research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love.
Key features:
Five second testing: Quickly evaluate landing page effectiveness with brief user exposure
First click testing: Assess navigation efficiency by tracking user clicks
Surveys: Gather feedback from target customers for validation
Navigation testing: Optimize user flows through task completion assessments
Prototype testing with Figma: See how users navigate interactive Figma prototypes at every design stage
Card sorting: Open and closed methods to organize and label content intuitively
Tree test: Refines I.A for user navigation, ensuring easy access to information
Preference testing: Understands audience preferences through choice-based questions
Participant recruitment: Test with your own users or a panel of 690,000+ people across 120+ countries and 35+ demographics
Interviews: Streamlines the entire process, from planning to transcription. Now with observer rooms, so stakeholders can watch and ask the host questions in real time
Recordings: Capture audio, screen, and/or camera in unmoderated tests
Mobile testing: Capture your participants’ screen, audio, and camera in one recording
Live website testing: Discover exactly where and why users struggle on live websites
Spaces and Wallets: Organize research by team or project and manage budgets in one place
MCP server: Connect Lyssna to your team’s AI tools
API Access
Has API
No
API Access
Has API
No
Integrations
Figma
Yes
ChatGPT
No
Claude
No
Google Calendar
No
Microsoft Outlook
No
Microsoft Teams
No
Prolific
No
Zoom
No
Integrations
Figma
Yes
ChatGPT
Yes
Claude
Yes
Google Calendar
Yes
Microsoft Outlook
Yes
Microsoft Teams
Yes
Prolific
Yes
Zoom
Yes
Pricing Details
$199 per month
Free Trial
No
Free Version
Yes
Pricing Details
$165 per month
Free plan: Generous free plan with three seats and access to research methods such as card sorting, first click tests, five second tests, navigation tests, preference tests, prototype testing, surveys, tree testing, and user interviews.
Growth: Starting at $165/month (paid annually). Includes everything in the Free plan, plus five seats, in-depth studies, AI-generated summaries, and Live website testing.
Enterprise plan: Pricing is tailored to your company and includes everything on the Growth plan, plus unlimited collaborators, security audits, and additional security integration.
Panel responses are pay-as-you-go for all plans.
Growth: Starting at $165/month (paid annually). Includes everything in the Free plan, plus five seats, in-depth studies, AI-generated summaries, and Live website testing.
Enterprise plan: Pricing is tailored to your company and includes everything on the Growth plan, plus unlimited collaborators, security audits, and additional security integration.
Panel responses are pay-as-you-go for all plans.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Baymard
Founded
2009
Country
Denmark
Website
baymard.com
Vendor Details
Company Name
Lyssna
Founded
2008
Country
Australia
Website
lyssna.com
Product Features
UX
Animation
No
For Mobile
No
For Websites
No
Heatmaps
No
Prototyping
No
Screen Activity Recording
No
Unmoderated Testing
No
Usability Testing
No
User Journeys
No
User Research
No
Product Features
Usability Testing
A/B Testing
Yes
Annotations
No
Audience Targeting
Yes
Heatmaps
Yes
Impression Testing
No
Mobile Testing
Yes
Moderated Usability Testing
Yes
Prototype Testing
Yes
Quantitative Metrics
No
Remote User Testing
Yes
Reporting / Analytics
Yes
Surveys and Feeback
Yes
Video Recording / Transcription
Yes
UX
Animation
No
For Mobile
Yes
For Websites
Yes
Heatmaps
Yes
Prototyping
No
Screen Activity Recording
Yes
Unmoderated Testing
Yes
Usability Testing
Yes
User Journeys
No
User Research
Yes
