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Description
BMC Helix is an AI-enhanced, cloud-based service and operations management platform aimed at providing businesses with comprehensive visibility, automation, and proactive oversight of their IT services, infrastructure, and operational workflows. Central to BMC Helix is the integration of IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service catalog and ticketing systems, knowledge management, self-service portals, and AI-driven automation agents, allowing companies to handle incident, problem, change, asset, and service desk processes within a unified framework. With its built-in generative and "agentic" AI technology (BMC HelixGPT), the platform streamlines repetitive tasks, uncovers valuable insights, categorizes recurring incidents for effective problem management, and suggests or initiates remediation actions to minimize manual effort and speed up resolution times. By leveraging such advanced tools, BMC Helix empowers organizations to enhance their operational efficiency and improve service quality significantly. This comprehensive approach not only simplifies IT management but also fosters a more responsive and adaptable business environment.
Description
Helix proactively detects and resolves Windows issues before they can disrupt your backups, offering reduced management requirements while enhancing resilience. IT departments often face the burden of constant monitoring, identifying, and addressing issues that threaten backup integrity, which can hinder progress on other important initiatives. Unitrends Helix is designed to alleviate these challenges by acting as an additional set of eyes and ears for IT teams. With no management overhead, it simply needs to be deployed to start automatically monitoring for potential problems. It ensures that appliances are kept current and addresses complications arising from VSS services and third-party VSS providers that could jeopardize backups. Helix is built to adapt swiftly, learning to handle more use cases and common troubleshooting scenarios thanks to Unitrends' extensive experience over the past 30 years. Furthermore, Helix operates as a SaaS solution, seamlessly communicating with both on-premises and cloud environments safeguarded by Unitrends backup appliances, ultimately providing a comprehensive safety net for data protection. As technology evolves, Helix will continue to improve, ensuring that your backup processes remain resilient and efficient.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Jitterbit
Microsoft 365
Microsoft Azure
Microsoft Hyper-V
Microsoft Office 2021
VMware Cloud
Integrations
Amazon Web Services (AWS)
Jitterbit
Microsoft 365
Microsoft Azure
Microsoft Hyper-V
Microsoft Office 2021
VMware Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/it-solutions/bmc-helix.html
Vendor Details
Company Name
Unitrends
Country
United States
Website
www.unitrends.com/products/unitrends-helix
Product Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Data Center Backup
Continuous Data Protection
Deduplication
Encryption
File Archival
File Compression
Platform Agnostic
Regular Snapshots
Reporting / Analytics
