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Description
BMC Helix is an AI-enhanced, cloud-based service and operations management platform aimed at providing businesses with comprehensive visibility, automation, and proactive oversight of their IT services, infrastructure, and operational workflows. Central to BMC Helix is the integration of IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service catalog and ticketing systems, knowledge management, self-service portals, and AI-driven automation agents, allowing companies to handle incident, problem, change, asset, and service desk processes within a unified framework. With its built-in generative and "agentic" AI technology (BMC HelixGPT), the platform streamlines repetitive tasks, uncovers valuable insights, categorizes recurring incidents for effective problem management, and suggests or initiates remediation actions to minimize manual effort and speed up resolution times. By leveraging such advanced tools, BMC Helix empowers organizations to enhance their operational efficiency and improve service quality significantly. This comprehensive approach not only simplifies IT management but also fosters a more responsive and adaptable business environment.
Description
Achieve a remarkable 99% accuracy rate in your CMDB data and ensure that it remains consistently high. Eliminate the time taken to determine source systems for incidents, effectively bringing it down to zero. Attain full visibility into risks and SLA exposure to better manage potential issues. Streamline service billing processes to avoid under billing and clawbacks, while also minimizing the need for manual billing and validation efforts. Cut down on maintenance and licensing expenses related to decommissioned and unsupported assets. Foster trust and transparency by significantly reducing major incidents and accelerating outage resolution times. Address the constraints of Discovery tools and enhance integration across your entire IT infrastructure. Promote collaboration between ITSM and ITOM teams by merging various IT data sets into a cohesive framework. Achieve a comprehensive understanding of your IT landscape through ongoing CI validation from the widest array of data sources. Blazent ensures data quality and integrity through a commitment to 100% data accuracy, transforming all your IT and OT data from the most extensive sources in the industry into reliable, trusted information. This holistic approach not only optimizes your operations but also empowers your organization to make informed decisions with confidence.
API Access
Has API
API Access
Has API
Integrations
Jitterbit
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/it-solutions/bmc-helix.html
Vendor Details
Company Name
Blazent
Founded
2000
Country
United States
Website
www.blazent.com
Product Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Data Quality
Address Validation
Data Deduplication
Data Discovery
Data Profililng
Master Data Management
Match & Merge
Metadata Management