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Description
BMC Helix ITSM elevates enterprise service management by combining proven ITSM capabilities with next-generation agentic AI. The platform streamlines support workflows by automating routine tasks and providing AI-assisted recommendations based on contextual insights. Integrated knowledge management ensures teams can capture, share, and reuse expertise across incidents, problems, and changes. AI-powered clustering identifies emerging issues early, enabling organizations to respond proactively and prevent service disruptions. Intelligent change risk analysis enhances innovation while reducing operational risk from high-impact modifications. Collaboration features, including ChatOps and guided swarming, accelerate resolution by connecting the right experts at the right time. With built-in discovery, configuration visibility, and unified service/operations insights, teams gain a complete understanding of their digital ecosystem. Helix ITSM drives measurable improvements in speed, accuracy, and service quality across complex enterprise environments.
Description
With its customized configuration, GalaxE employs GxMaps™ to identify and assess the effects of modifications across applications and infrastructure on an enterprise-wide scale, encompassing documents in various programming languages that exist in distinct code ecosystems. This comprehensive traceability offers an integrated perspective of the client’s environment, illustrating the interconnections between systems and their implementation of business processes within the organization, which in turn facilitates informed consulting suggestions, management of consolidation efforts, refactoring, cloud migration, modernization, and the construction of strategic roadmaps. Furthermore, map updates are tied to change management practices, and the process includes a synonym dictionary for system-related ontologies that necessitates hands-on subject matter experts with over 12 years of experience. Additionally, pattern matching is utilized to identify boundaries and changes, thereby minimizing reliance on informal knowledge held by clients' full-time employees. This transformation not only enhances the role of service provider personnel to that of scientists, decision-makers, and advisors but also positions them as custodians of vital business information, providers of best practices, and architects of efficient operational environments, ultimately driving greater value for clients. Such a robust approach ensures that organizations can adapt swiftly to evolving needs while maintaining clarity and control over their technological landscape.
API Access
Has API
API Access
Has API
Integrations
BMC AMI Ops Automation for Capping
BMC Compuware Hiperstation
BMC Helix Operations Management
Control-M
Cutover
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Integrations
BMC AMI Ops Automation for Capping
BMC Compuware Hiperstation
BMC Helix Operations Management
Control-M
Cutover
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BMC Software
Founded
1980
Country
United States
Website
www.helixops.ai/products/bmc-helix-itsm.html
Vendor Details
Company Name
GalaxE.Solutions
Founded
1990
Country
United States
Website
galaxe.com/products/gx-maps/
Product Features
Change Management
Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Change Management
Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management
