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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BMC Helix Discovery enables organizations to automatically identify assets and their interconnections with remarkable accuracy, reaching up to 100%. This cloud-native, SaaS-based system offers immediate insight into the dependencies of hardware, software, and services within multi-cloud, hybrid, and on-premises settings. By leveraging BMC Helix Discovery, IT service management, asset management, and infrastructure and operations management can be enhanced through informed decision-making. It assists IT operations teams in navigating the complexities of modern IT infrastructures, which encompass diverse environments including multi-cloud and hybrid setups. Furthermore, the platform is adept at managing a wide array of configurations, from mainframes to traditional and hyper-converged infrastructures, as well as containerized applications and cloud services, ensuring comprehensive visibility and control. In a rapidly evolving technological landscape, BMC Helix Discovery proves to be an invaluable tool for organizations striving to maintain efficiency and effectiveness in their IT operations.

Description

BMC Helix ITSM elevates enterprise service management by combining proven ITSM capabilities with next-generation agentic AI. The platform streamlines support workflows by automating routine tasks and providing AI-assisted recommendations based on contextual insights. Integrated knowledge management ensures teams can capture, share, and reuse expertise across incidents, problems, and changes. AI-powered clustering identifies emerging issues early, enabling organizations to respond proactively and prevent service disruptions. Intelligent change risk analysis enhances innovation while reducing operational risk from high-impact modifications. Collaboration features, including ChatOps and guided swarming, accelerate resolution by connecting the right experts at the right time. With built-in discovery, configuration visibility, and unified service/operations insights, teams gain a complete understanding of their digital ecosystem. Helix ITSM drives measurable improvements in speed, accuracy, and service quality across complex enterprise environments.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BMC AMI Ops Automation for Capping
BMC Helix Operations Management
BMC Compuware Hiperstation
BMC Helix CMDB
Control-M
Cutover
Delinea Cloud Access Controller
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
TrueSight Vulnerability Management
Xurrent
tryvium

Integrations

BMC AMI Ops Automation for Capping
BMC Helix Operations Management
BMC Compuware Hiperstation
BMC Helix CMDB
Control-M
Cutover
Delinea Cloud Access Controller
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
TrueSight Vulnerability Management
Xurrent
tryvium

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BMC Software

Founded

1980

Country

United States

Website

www.helixops.ai/products/bmc-helix-discovery.html

Vendor Details

Company Name

BMC Software

Founded

1980

Country

United States

Website

www.helixops.ai/products/bmc-helix-itsm.html

Product Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Product Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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