Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Aware converts digital conversation data from platforms such as Slack, Teams, and Zoom into immediate insights that reveal potential risks and enhance organizational intelligence on a large scale. These digital interactions permeate every aspect of your organization; modern teamwork relies heavily on real-time collaboration, making the social connections among employees one of the fastest-growing data sources in your business. This unstructured data features its own unique language and emotional undertones, with genuine and spontaneous messages often consisting of five words or fewer. Users frequently communicate using emojis, abbreviations, and multimedia elements across various private, direct, and public channels on multiple collaboration platforms. Conventional technology struggles to grasp the context and subtleties inherent in this dataset and its distinctive behaviors. By interpreting this complex information, Aware identifies hidden, costly risks and uncovers insights that can drive innovation and enhance business value. Ultimately, Aware delivers contextual intelligence tailored to your organization’s needs, facilitating growth at scale while ensuring that no valuable insight goes unnoticed.
Description
Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure Marketplace
Yes
Cisco Webex
Yes
Google Drive
Yes
Microsoft 365
Yes
Microsoft Teams
Yes
Pocus
Yes
Slack
Yes
WorkJam
Yes
Workplace from Meta
Yes
Zoom
Yes
Integrations
Azure Marketplace
No
Cisco Webex
No
Google Drive
No
Microsoft 365
No
Microsoft Teams
No
Pocus
No
Slack
No
WorkJam
No
Workplace from Meta
No
Zoom
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Aware
Country
United States
Website
www.awarehq.com
Vendor Details
Company Name
Cognitive View
Founded
2018
Country
Australia
Website
cognitiveview.com
Product Features
Risk Management
Alerts/Notifications
No
Auditing
No
Business Process Control
No
Compliance Management
No
Corrective Actions (CAPA)
No
Dashboard
No
Exceptions Management
No
IT Risk Management
No
Internal Controls Management
No
Legal Risk Management
No
Mobile Access
No
Operational Risk Management
No
Predictive Analytics
No
Reputation Risk Management
No
Response Management
No
Risk Assessment
No
Product Features
Compliance
Archiving & Retention
No
Artificial Intelligence (AI)
No
Audit Management
No
Compliance Tracking
No
Controls Testing
No
Environmental Compliance
No
FDA Compliance
No
HIPAA Compliance
No
ISO Compliance
No
Incident Management
No
OSHA Compliance
No
Risk Management
No
Sarbanes-Oxley Compliance
No
Surveys & Feedback
No
Version Control
No
Workflow / Process Automation
No
Risk Management
Alerts/Notifications
No
Auditing
No
Business Process Control
No
Compliance Management
No
Corrective Actions (CAPA)
No
Dashboard
No
Exceptions Management
No
IT Risk Management
No
Internal Controls Management
No
Legal Risk Management
No
Mobile Access
No
Operational Risk Management
No
Predictive Analytics
No
Reputation Risk Management
No
Response Management
No
Risk Assessment
No