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support

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Description

Augmentir™, the only AI-Powered Connected Worker Platform for Industrial Companies, is now available. Augmentir is unique in that it combines enterprise augmented reality with artificial intelligence and/or machine learning (AI/ML). This allows frontline workers to perform their jobs with greater quality and increased productivity, while also driving continuous improvement throughout the organization. Augmentir can be used to intelligently guide and support frontline workers in many industrial use cases, from the shop floor to the field.

Description

Ensure seamless business operations, enhance efficiency, and address workforce shortages with REFLEKT Remote. This robust and secure Remote AR solution facilitates connections between your frontline personnel and service technicians, providing instant access to necessary expertise. Tackle challenges swiftly by utilizing live video collaboration, allowing for immediate interaction with an expert or colleague. With just a click, you can initiate a secure live session across various devices, including smartphones, tablets, smart glasses, laptops, and desktops. ABB, a prominent player in the industry, effectively employs the white-labeled Remote Insights solution along with advanced features like Area Management to expedite problem-solving. The ABB Ability Remote Insights© significantly boosts service quality across ABB divisions, enabling users to utilize mobile devices and Head Mounted Displays to navigate and resolve intricate issues efficiently. This innovative approach not only streamlines operations but also empowers teams to respond to challenges with greater agility and precision.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SAP ERP Yes 
Salesforce Yes 
Salesforce Agentforce Field Service Yes 

Integrations

SAP ERP No 
Salesforce No 
Salesforce Agentforce Field Service No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Augmentir

Founded

2017

Country

United States

Website

www.augmentir.com

Vendor Details

Company Name

RE'FLEKT

Founded

2012

Country

Germany

Website

www.re-flekt.com/reflekt-remote

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing No 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) No 

Augmented Reality

3D Objects Yes 
3D Product Visualization No 
Application Development No 
Content Creation Yes 
Cross-Device Publishing Yes 
Drag & Drop Yes 
For Mapping No 
For Sales No 
For Training / Education Yes 
Object Recognition Yes 
Simulation No 
Usage Tracking / Analytics Yes 
Virtual Reality No 

Manufacturing

Accounting Integration No 
ERP No 
MES No 
MRP No 
Maintenance Management No 
Purchase Order Management No 
Quality Management No 
Quotes/Estimates No 
Reporting/Analytics No 
Safety Management No 
Shipping Management No 

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

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