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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Effortlessly oversee your project's inspections, from quality control to pre-delivery inspections and post-occupancy processes, all from the comfort of your desk. Athena seamlessly integrates with Tarion's builder link, ensuring automatic generation of the homeowner's warranty form. You can customize and share trade service dates alongside homeowner inspection dates within Athena. This platform logs every alteration made by users, making it fully searchable and reportable for your convenience. Additionally, Athena allows for direct communication with homeowners automatically, enhancing client interaction. Each client is given a personal Athena site to track the status of their suite's customer service as service appointments are scheduled and tasks are completed. Furthermore, you can create tailored reports in both PDF and CSV formats, with comprehensive filtering options to access the specific information you need. In essence, this software is designed for effective management of all client-related activities post-construction within the residential high-rise and low-rise sectors, ensuring a streamlined experience for both builders and homeowners alike.

Description

Toveta serves as a comprehensive software solution for aftercare and defect management tailored specifically for residential developers. It enables customer care teams to efficiently oversee service requests once homes are transferred to new owners, tracking everything from the initial homeowner reports to the final resolution of cases. Homeowners can easily report issues by submitting photos and pinpointing defects on a floor plan, while also being able to monitor progress, access important documents, and communicate directly with the developer's team. Meanwhile, staff members are equipped to review these reports, establish deadlines, delegate tasks to either in-house teams or external contractors, and coordinate necessary visits. Contractors have a clear view of their assigned tasks and can provide evidence of completion, after which the developer's team decides whether to close the case or send it back for further work. All records of defects, documents, and communications are retained with the property, ensuring that context is maintained through various developments and personnel transitions. Toveta also features a homeowner portal that reflects the developer's branding, distinct workspaces for care teams and contractors, and an analytics dashboard for metrics. Moreover, the pricing structure is based on the number of active homes, eliminating additional fees for staff, homeowners, or contractors, making it a flexible choice for developers. This all-in-one platform streamlines the aftercare process, enhancing the overall customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

CData Python Connectors Yes 
CredentialingSpectrum Yes 
PACScribe Yes 
RadioView.AI Yes 
Syntasa Yes 
Transcure Yes 

Integrations

CData Python Connectors No 
CredentialingSpectrum No 
PACScribe No 
RadioView.AI No 
Syntasa No 
Transcure No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€149/month
Pricing is based on active homes, with no additional charge per staff member, homeowner, or contractor.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

TIRA Software

Founded

2015

Country

Canada

Website

www.tirasoftware.com

Vendor Details

Company Name

Wise Monks

Founded

2008

Country

Lithuania

Website

toveta.app/

Product Features

Inspection

Appointment Management Yes 
Customer Database No 
Dispatch Management No 
Equipment Tracking No 
Photos In Reports Yes 
Print on Site No 
Report Templates No 
Speech Recognition No 
Subcontractor Management Yes 

Product Features

Warranty Management

Contract Management No 
Eligibility Verification No 
For Field Service No 
For General Contractors No 
For Manufacturers No 
Parts Management No 
Policy Management No 
Product Registration No 
Repair Management No 
Returns Management No 
Service Management No 
Warranty Tracking No 

Alternatives

Alternatives