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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ArrivePing is a comprehensive software solution designed for field service teams that manage the dispatching of technicians and drivers. With this platform, managers can efficiently schedule jobs, create work orders with tailored fields, monitor their teams in real-time, and assign tasks either manually or to the nearest qualified technician. Technicians can utilize apps on iPhones and iPads or access the Android browser to view their assignments, check notes, navigate routes, update their status, and capture photos or voice memos. They can also collect card payments through their company's Stripe account and automatically record mileage, travel times, and on-site duration. Customers benefit from receiving text or email notifications, as well as app-free browser tracking that provides live updates and estimated arrival times. The software boasts a variety of features, including job history records, customer communication tools, calendar integrations, webhooks, data export options, and compatibility with services like Zapier, Make, and Google Drive. An innovative AI setup agent is capable of creating a workspace directly from the business's website, allowing most teams to dispatch their first job in under an hour. This versatile platform is suitable for various industries, including HVAC, plumbing, electrical work, installation services, construction, property maintenance, cleaning, and delivery operations, making it a valuable asset for any field service team.

Description

Service Pro Stream is a comprehensive software solution designed for managing field services in industries such as appliance repair, HVAC, and plumbing. It integrates various functionalities like online booking, scheduling, dispatching, and customer communication seamlessly into one platform. The booking process for customers utilizes a conversational interface that collects details about the appliance, including its make, model, and the specific issue at hand. Customers have the added convenience of taking a photo of the dataplate, allowing the software to extract the model and serial numbers from the image, which enables technicians to pre-order necessary parts before their arrival. The dispatching system operates based on customizable rules set by the user for each technician, including parameters like maximum job distance from the base, minimum spacing between consecutive jobs, and the allowable distance for initial and final calls from the starting point. This intelligent engine ensures that these criteria are adhered to when generating available time slots for appointments. Technicians have the flexibility to access the platform through any mobile browser, and the portal can be easily added to their home screens without requiring a download from an app store. They are equipped to view customer notes, access images, and retrieve model numbers, while also having the capability to search for parts and document their work on-site, enhancing efficiency and communication throughout the service process. Overall, Service Pro Stream streamlines operations, making it an invaluable tool for service professionals.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Apple Calendar Yes 
Google Calendar Yes 
Google Drive Yes 
Make Yes 
Microsoft Outlook Yes 
Model Context Protocol (MCP) Yes 
Zapier Yes 

Integrations

Apple Calendar No 
Google Calendar No 
Google Drive No 
Make No 
Microsoft Outlook No 
Model Context Protocol (MCP) No 
Zapier No 

Pricing Details

$49/month
The Starter plan costs $49/month and includes one dispatcher and two drivers.
Free Trial Yes 
Free Version No 

Pricing Details

$45 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

NVC360

Founded

2023

Country

Canada

Website

arriveping.com

Vendor Details

Company Name

Service Pro Stream, LLC

Founded

2026

Country

United States

Website

serviceprostream.com

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database No 
Dispatch Management No 
Electronic Signature No 
Inventory Management No 
Mobile Access No 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Time Clock No 
Work Order Management No 

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database No 
Dispatch Management No 
Electronic Signature No 
Inventory Management No 
Mobile Access No 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Time Clock No 
Work Order Management No 

Alternatives

No Alternatives

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