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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In assessing bad debts, it is crucial to recognize that they do not always indicate untrustworthy customers. To effectively manage this issue, a strategy that balances both collection and customer retention should be implemented. Higher acquisition costs can arise, making it essential to choose collection methods wisely to maintain high retention rates. Notably, achieving optimal collection outcomes does not require excessive collection expenses; instead, it allows for streamlined decision-making and process flows throughout the entire collections cycle, encompassing soft, middle, hard, and legal collection stages. Automation plays a significant role in this process, enabling the automatic dispatch of SMS messages, emails, voice calls, or printed letters. Additionally, it facilitates the efficient routing of delinquent accounts among various participants in the collection process. The automation of routine tasks performed by collection officers can be achieved through a suite of customizable web-based workspaces designed for this purpose. Furthermore, there is a robust capability to assign specific roles and responsibilities to different stakeholders within the collection hierarchy, ensuring a well-organized approach to debt management. By integrating these automated solutions, organizations can enhance their collection strategies while still prioritizing customer relationships.

Description

JST CollectMax™ features a sophisticated legal debt collections software that boasts high automation levels and remarkable functionalities, including exceptional EDI interfaces. With CollectMax™, users can ensure compliance without relying on external software solutions. The system includes an integrated complaint and dispute tracking feature that helps maintain compliance records by documenting and overseeing issues raised by both consumers and regulatory bodies. To avoid potential errors, the consumer's phone number remains hidden outside of the permissible calling timeframes. MaxSecurity monitors all user access to accounts, generates audit reports, and ensures adherence to PCI compliance standards. Accounts can be restricted from view, allowing only supervisory access until they are released, thereby enhancing security. Moreover, sensitive information, such as consumer account numbers or Social Security Numbers, can be obscured from user visibility to fulfill compliance obligations and protect consumer privacy. This comprehensive approach to data security and compliance sets CollectMax™ apart as a leader in the debt collections industry.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Ayla IoT Platform
Sails

Integrations

Ayla IoT Platform
Sails

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Scorto

Founded

2001

Country

United States

Website

www.scorto.com

Vendor Details

Company Name

JST

Founded

1987

Country

United States

Website

www.collectmax.com

Product Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Product Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

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