Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Streamline your financial management with a unified platform for banking, vendor payments, and credit, designed specifically for expanding consumer brands. The necessity for cash outlays related to inventory and marketing poses significant working capital challenges that intensify as a company grows, ultimately hindering expansion. Ampla addresses these cash flow issues while promoting growth, offering accessible capital tailored for business development. Our innovative line of credit serves as a crucial component for ecommerce, retail, and omnichannel growth initiatives. Traditional banks often overlook the demands of the new economy, leaving high-potential brands underserved. With Ampla’s modern credit solutions, you can effectively support your ecommerce and retail strategies while positioning your brand for greater success in a competitive landscape.
Description
Implement an advanced, cloud-based contact center to elevate customer interactions while reducing expenses. Tailored solutions designed to fit your specific business requirements enable the Cloud Contact Center to facilitate a smooth transition from outdated, capital-heavy contact center models to a more adaptable cloud or hybrid approach that enhances customer loyalty and boosts profits. You can avoid hefty initial investments by purchasing only the services necessary for your operations. Additionally, the system allows for rapid scaling to accommodate fluctuating call volumes. Management is simplified through the convenience of working with a single provider boasting over three decades of expertise in the contact center industry. This approach enhances omnichannel communication, optimizes outbound sales efforts, and offers support for remote agents through one unified, cloud-based platform. It features a robust, carrier-grade network and a fully redundant infrastructure, along with user-friendly interfaces that support touch-tone and multilingual speech recognition. Furthermore, it integrates seamlessly with standard databases, CRM applications, and 42 different types of private branch exchange systems, ensuring a comprehensive solution for all your customer service needs. With such capabilities, your business can not only meet but exceed customer expectations effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Pinterest
Yes
QuickBooks Online
Yes
Rokt Catalog
Yes
Shopify
Yes
TikTok
Yes
Integrations
Facebook
No
Pinterest
No
QuickBooks Online
No
Rokt Catalog
No
Shopify
No
TikTok
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Ampla
Founded
2019
Country
United States
Website
www.getampla.com
Vendor Details
Company Name
Lumen
Founded
2014
Country
United States
Website
www.lumen.com/en-us/communications/cloud-contact-center.html
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
Yes
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No