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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Streamline your financial management with a unified platform for banking, vendor payments, and credit, designed specifically for expanding consumer brands. The necessity for cash outlays related to inventory and marketing poses significant working capital challenges that intensify as a company grows, ultimately hindering expansion. Ampla addresses these cash flow issues while promoting growth, offering accessible capital tailored for business development. Our innovative line of credit serves as a crucial component for ecommerce, retail, and omnichannel growth initiatives. Traditional banks often overlook the demands of the new economy, leaving high-potential brands underserved. With Ampla’s modern credit solutions, you can effectively support your ecommerce and retail strategies while positioning your brand for greater success in a competitive landscape.

Description

Implement an advanced, cloud-based contact center to elevate customer interactions while reducing expenses. Tailored solutions designed to fit your specific business requirements enable the Cloud Contact Center to facilitate a smooth transition from outdated, capital-heavy contact center models to a more adaptable cloud or hybrid approach that enhances customer loyalty and boosts profits. You can avoid hefty initial investments by purchasing only the services necessary for your operations. Additionally, the system allows for rapid scaling to accommodate fluctuating call volumes. Management is simplified through the convenience of working with a single provider boasting over three decades of expertise in the contact center industry. This approach enhances omnichannel communication, optimizes outbound sales efforts, and offers support for remote agents through one unified, cloud-based platform. It features a robust, carrier-grade network and a fully redundant infrastructure, along with user-friendly interfaces that support touch-tone and multilingual speech recognition. Furthermore, it integrates seamlessly with standard databases, CRM applications, and 42 different types of private branch exchange systems, ensuring a comprehensive solution for all your customer service needs. With such capabilities, your business can not only meet but exceed customer expectations effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Pinterest Yes 
QuickBooks Online Yes 
Rokt Catalog Yes 
Shopify Yes 
TikTok Yes 

Integrations

Facebook No 
Pinterest No 
QuickBooks Online No 
Rokt Catalog No 
Shopify No 
TikTok No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ampla

Founded

2019

Country

United States

Website

www.getampla.com

Vendor Details

Company Name

Lumen

Founded

2014

Country

United States

Website

www.lumen.com/en-us/communications/cloud-contact-center.html

Product Features

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database Yes 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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