Average Ratings 3 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Agentricks is specifically tailored for automating business processes for MPKBY Agents throughout India. With Agentricks, Agents can manage their monthly and daily responsibilities with remarkable ease. The platform not only facilitates the creation of lots from your Collection entries but also allows for deposits to be made before receiving funds from customers. Preparing a new lot based on previous ones is incredibly simple and can be accomplished in just a few clicks. Agentricks efficiently manages all interactions with the DOP portal, which can often be time-consuming and require considerable patience. Additionally, it comes equipped with crucial reports and analytics that are vital for monitoring cash flow during monthly operations. Users can try a trial version to assess its functionalities before selecting an affordable subscription plan. To get started, you need to download Agentricks by providing a valid email address, as this is where the download link will be sent. The process of downloading and installing the software takes only a few minutes. Upon your first launch, simply click on the New User button located at the bottom of the login screen to get started. This streamlined approach ensures that Agents can quickly set up the application and begin enhancing their workflow effectively.

Description

At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks. Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction. Reduce Agent Onboarding Time by 80% Trim Ramp Time by 40% Decrease Average Handling by 30%

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
Freshdesk No 
Genesys Cloud CX No 
Salesforce No 
Zendesk No 
Zoho CRM No 

Integrations

Aircall Yes 
Freshdesk Yes 
Genesys Cloud CX Yes 
Salesforce Yes 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$20
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Advait Software Solutions

Founded

2017

Country

India

Website

www.advaitss.co.in/products/agentricks

Vendor Details

Company Name

Process Shepherd

Founded

2022

Country

United States

Website

www.processshepherd.com

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications Yes 
Business Process Automation Yes 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Alternatives

Alternatives

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