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Description
Celonis offers an AI Development platform that empowers businesses to create and implement sophisticated AI copilots, assistants, and agents, all based on a digital replica of their operational processes. These Process Copilots function as generative AI chatbots tailored for particular applications, delivering rapid insights into processes through an easy-to-use chat interface. They are capable of addressing urgent inquiries regarding metrics and workflows, producing visual data representations such as charts and tables, and pinpointing areas that require enhancement in key performance indicators. This innovative method allows organizations to efficiently expand their process insights, which in turn improves decision-making and boosts operational efficiency. Additionally, the annotation builder feature enables users to organize data to extract valuable insights from various sources, including emails and service tickets, utilizing generative AI techniques. For instance, it can categorize customer service orders and evaluate the risks associated with moving materials between plants, thereby facilitating AI assistants that offer actionable recommendations for user consideration. Ultimately, this platform not only streamlines operations but also fosters a culture of data-driven decision-making within enterprises.
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
API Access
Has API
API Access
Has API
Integrations
Amazon Bedrock
BambooHR
Celonis
Genesys Cloud CX
Ivanti Application Control
Ivanti Neurons
LumApps
Microsoft 365
Microsoft Azure
Microsoft Copilot Studio
Integrations
Amazon Bedrock
BambooHR
Celonis
Genesys Cloud CX
Ivanti Application Control
Ivanti Neurons
LumApps
Microsoft 365
Microsoft Azure
Microsoft Copilot Studio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Celonis
Founded
2011
Country
United States
Website
www.celonis.com/platform/ai-development/
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot