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Description
Aegis Software's FactoryLogix is revolutionizing the field of Manufacturing Execution Software (MES). This innovative platform provides cutting-edge technology through a comprehensive suite of software modules designed to enhance manufacturing processes. Serving as an all-encompassing solution, FactoryLogix encompasses the complete manufacturing lifecycle, starting from product introduction and material logistics to manufacturing execution and robust analytics with dashboards. By offering such extensive capabilities, FactoryLogix equips manufacturers with the agility, insight, and oversight essential for maintaining a competitive edge in today's fast-paced market. This holistic approach ensures that businesses can optimize their operations at every stage.
Description
Aegis Help Desk serves as a comprehensive solution for Help Desk, Client, and Asset Management, enhancing the efficiency of your call center operations. With this system, you can deliver the level of service that your customers anticipate and deserve. It boasts a user-friendly interface, affordability, and a plethora of features that Help Desk personnel have come to trust. Tailored for organizations that do not need an extensive ITIL-based service management framework, Aegis Help Desk streamlines the delivery of excellent service to your clientele. Whether catering to external customers or supporting internal staff, this tool facilitates information sharing throughout your organization. This capability provides a significant competitive edge, as understanding your clients and responding effectively to their needs can greatly influence your profitability. Furthermore, it offers a seamless way to ensure high-quality support and service for your customers. Historically, many IT departments were primarily focused on internal processes and technical challenges, but Aegis Help Desk shifts that focus towards enhancing customer interactions and satisfaction.
API Access
Has API
API Access
Has API
Integrations
Deltek Costpoint
JD Edwards EnterpriseOne
MAX ERP
Microsoft Dynamics 365
Oracle BPM Suite
Integrations
Deltek Costpoint
JD Edwards EnterpriseOne
MAX ERP
Microsoft Dynamics 365
Oracle BPM Suite
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$559.00/one-time/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aegis Industrial Software
Founded
1997
Country
United States
Website
www.aiscorp.com
Vendor Details
Company Name
Abacus Systems
Founded
1983
Country
Australia
Website
www.abacus-systems.com
Product Features
Manufacturing
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
Manufacturing Execution
Document Management
Forecasting
Quality Control
Quote Management
Resource Management
Supplier Management
Supply Chain Management
Traceability
Manufacturing Intelligence
Aggregation
Analysis
Contextualization
KPIs
Propagation
Visualization
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
