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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ARIS is a process intelligence platform that helps enterprises transform operations, improve process performance, and create the foundation needed to scale AI across the organization. The platform supports companies as they move from traditional process management to a more dynamic model built for automation, governance, and agentic AI. ARIS helps teams create a governed digital twin through Process Core, unifying processes, roles, systems, rules, and controls in one reliable operational foundation. Its process mining capabilities connect real execution data with process models, showing how work moves across people, systems, and AI agents. This gives leaders a clearer view of bottlenecks, compliance gaps, inefficiencies, and improvement opportunities. ARIS also helps organizations rethink governance rules and workflows so AI automation can be adopted more safely and effectively. The platform supports use cases such as AI adoption, finance and shared services, supply chain optimization, and operational resilience. By combining process modeling, process mining, governance, and transformation tools, ARIS helps companies improve today’s operations while preparing for future AI-driven work. ARIS is designed to help enterprises turn process intelligence into stronger ROI, better control, and continuous operational improvement.

Description

At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks. Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction. Reduce Agent Onboarding Time by 80% Trim Ramp Time by 40% Decrease Average Handling by 30%

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

Integrations

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

Pricing Details

$100/month
Free Trial
Free Version

Pricing Details

$20
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ARIS

Founded

1992

Country

Germany

Website

aris.com

Vendor Details

Company Name

Process Shepherd

Founded

2022

Country

United States

Website

www.processshepherd.com

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Alternatives

Alternatives

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