Compare ManageEngine ADSelfService Plus vs. KillerID

Both IT teams and end users are afflicted by password reset tickets. IT teams will often push more urgent issues down the queue to ensure that users don't have their work put on hold while their passwords reset. Password reset tickets can be costly if they aren't addressed promptly. Nearly 30 percent of all help desk tickets were caused by forgotten passwords. It is not surprising that large companies have spent more than $1 million to resolve password-related help desk requests. It is a good habit to change passwords regularly, as it helps prevent cyberattacks caused by stolen credentials. Security experts recommend that administrators ensure that users change their passwords regularly and have password expiration policies in place.

KillerID is a robust custom single sign-on (SSO) solution based on SAML, complete with user management features aligned with HR organizational charts. It offers tailored SSO login capabilities for G-Suite domains and automates user account management by integrating seamlessly with corporate HR systems, alongside providing domain-level email auditing and data leak prevention (DLP) for large enterprises. Recently, KillerID has enhanced its security measures by introducing global support for two-factor authentication via SMS, allowing users to receive a verification code on their registered mobile devices. Additionally, users have the option to print a backup code for added security. The platform also includes a feature for generating security backup codes, enabling administrators to register a secondary security certificate when setting up new employee accounts, ensuring a comprehensive security framework for organizations. This multifaceted approach not only streamlines login processes but also significantly bolsters data protection for enterprises.