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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In many workplaces, daily operations are managed through lengthy email threads, collaborative spreadsheets, and the recollections of employees. This can lead to situations where important claims are overlooked, the verification process for new tenants is delayed, and there’s confusion about who should take the next action. ACHI offers a solution by allowing you to document how a procedure functions using your own language, much like you would when instructing a new team member. It then creates a tailored application that includes the forms required to be completed, the final documents generated, and a tracking mechanism to see the status of each request. You have the opportunity to review and modify the application before it becomes operational. Your established guidelines remain firmly in your control. ACHI adheres to the workflows, approvals, and limitations that you define; it does not make those determinations on its own. Ultimately, your team retains accountability for all approvals and decision-making processes. This approach ensures clarity and ownership in every step taken.

Description

At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks. Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction. Reduce Agent Onboarding Time by 80% Trim Ramp Time by 40% Decrease Average Handling by 30%

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
Freshdesk No 
Genesys Cloud CX No 
Salesforce No 
Zapier Yes 
Zendesk No 
Zoho CRM No 

Integrations

Aircall Yes 
Freshdesk Yes 
Genesys Cloud CX Yes 
Salesforce Yes 
Zapier No 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

The Foundation plan is £79 per month. A 14-day free trial of the Professional plan is available without a payment card.
Free Trial Yes 
Free Version No 

Pricing Details

$20
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Dormot Technologies Ltd

Founded

2024

Country

United Kingdom

Website

achiai.com

Vendor Details

Company Name

Process Shepherd

Founded

2022

Country

United States

Website

www.processshepherd.com

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Alternatives

Alternatives

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