Compare 800response vs. CTM in 2026

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Description

800response offers an all-encompassing solution for lead generation, tracking, and customer interaction analytics, designed to effectively manage the initial stages of lead generation by providing targeted tracking and nurturing based on customer profiles and interaction data. Serving a diverse clientele that includes small and medium-sized enterprises, extensive multi-location dealer networks, franchise systems, and contact centers, we empower businesses across various sectors to enhance new customer acquisition efforts, assess campaign effectiveness, and elevate the overall customer experience. In collaboration with CallFinder, 800response provides automated transcripts and sentiment analysis for every customer interaction, enabling users to swiftly locate specific terms and phrases while gathering valuable insights into customer sentiment, ultimately enhancing customer experience and loyalty. This streamlined approach fosters continuous improvement and retention strategies for your most valuable customers, ensuring your business remains competitive in today's dynamic market environment. Discover how CallFinder Speech Analytics from 800response can transform your customer interaction processes.

Description

CTM is a cloud-based conversation analytics and lead management platform designed to connect marketing attribution with customer communications and sales outcomes. Formerly known as CallTrackingMetrics, the software provides call tracking, conversation intelligence, lead routing, and contact center functionality. Its call tracking technology uses dynamic number insertion to attribute incoming calls to specific advertising campaigns, keywords, websites, and marketing channels. The platform also tracks SMS conversations, website form submissions, and online chats to provide a consolidated view of customer engagement. AI-powered analytics automatically transcribe, summarize, score, and analyze conversations to identify customer sentiment, purchasing intent, and potential sales opportunities. CTM includes AI voice agents that can answer inbound calls, qualify prospects, schedule appointments, and route inquiries to appropriate team members. Workflow automation tools support lead distribution, customer follow-ups, notifications, and CRM updates based on configurable business rules. Its reporting capabilities include real-time dashboards, advertising ROI analysis, agent performance monitoring, and campaign attribution reports. CTM integrates with marketing, analytics, and CRM platforms through native integrations, APIs, webhooks, and customizable automation tools.

API Access

Has API No

API Access

Has API Yes

Screenshots View All

Screenshots View All

Integrations

CA Flowdock No

Constant Contact Lead Gen & CRM No

Gong No

Google Ads No

Google Data Studio No

HubSpot Customer Platform No

Kissmetrics No

Marin Software No

Microsoft Advertising No

Nekton.ai No

Show More Integrations

Explore All 2 Integrations

Integrations

CA Flowdock Yes

Constant Contact Lead Gen & CRM Yes

Gong Yes

Google Ads Yes

Google Data Studio Yes

HubSpot Customer Platform Yes

Kissmetrics Yes

Marin Software Yes

Microsoft Advertising Yes

Nekton.ai Yes

Show More Integrations

Explore All 47 Integrations

Pricing Details

No price information available.

Free Trial No

Free Version No

Pricing Details

$79 per month

All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.

Free Trial Yes

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows No

Mac No

Linux No

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars No

Live Training (Online) Yes

In Person Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person No

Vendor Details

Company Name

800response

Founded

1990

Country

United States

Website

800response.com

Vendor Details

Company Name

CallTrackingMetrics

Founded

2012

Country

United States

Website

www.ctm.com

Product Features

Business Intelligence

Ad Hoc Reports No

Benchmarking No

Budgeting & Forecasting No

Dashboard No

Data Analysis Yes

Key Performance Indicators No

Natural Language Generation (NLG) No

Performance Metrics No

Predictive Analytics No

Profitability Analysis No

Strategic Planning No

Trend / Problem Indicators Yes

Visual Analytics Yes

Call Recording

Archiving Yes

Call Sharing No

Distributed Call Recording No

Event Triggered Recording No

File Transfer No

Instant Retrieval Yes

On-Demand Recording Yes

Recording Bookmarking No

Scheduled Recording No

Screen Activity Recording No

Video Call Recording No

Call Tracking

CRM Yes

Call Log No

Call Recording Yes

Call Routing Yes

Caller Identification Yes

Campaign Management Yes

Conversion Tracking Yes

IVR / Voice Recognition No

Keyword Tracking Yes

Customer Journey Mapping Tools

Action Management No

Attribution Modeling No

Behavioral Analytics Yes

Collaboration Yes

Customer Profiles Yes

Data Import / Export Yes

Predictive Analytics No

Surveys & Feedback No

Templates No

Data Analysis

Data Discovery Yes

Data Visualization Yes

High Volume Processing No

Predictive Analytics No

Regression Analysis No

Sentiment Analysis Yes

Statistical Modeling No

Text Analytics Yes

Lead Capture

Business Card / Badge Scanning No

Dashboard No

Data Extraction Yes

Lead Distribution Yes

Lead Notifications Yes

Lead Nurturing Yes

Lead Qualification No

Lead Scoring No

Online Forms No

Lead Generation

Contact Discovery Yes

Contact Import/Export No

Lead Capture Yes

Lead Database Integration Yes

Lead Nurturing No

Lead Scoring No

Lead Segmentation No

Pipeline Management No

Prospecting Tools Yes

Visitor Identification No

Reporting

Customizable Dashboard No

Data Source Connectors No

Drag & Drop No

Drill Down No

Email Reports No

Financial Reports No

Forecasting No

Marketing Reports No

OLAP No

Report Export Yes

Sales Reports No

Scheduled / Automated Reports Yes

Sales Coaching

Assessments Yes

Audio / Video Conferencing No

Built-In Course Authoring No

Call Recording Yes

Gamification No

Goal Setting / Tracking Yes

Learning Plans No

Onboarding Yes

Performance Metrics Yes

Speech Recognition

Audio Capture Yes

Automatic Form Fill No

Automatic Transcription Yes

Call Analysis Yes

Concatenated Speech No

Continuous Speech No

Customizable Macros No

Multi-Languages Yes

Specialty Vocabularies No

Speech-to-Text Analysis Yes

Variable Frequency No

Voice Recognition Yes

Vanity Phone Number

Call Recording Yes

Call Scripting Yes

Campaign Management Yes

Database No

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer No

Progressive Dialer No

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Call Monitoring

Call Recording

Archiving Yes

Call Sharing Yes

Distributed Call Recording No

Event Triggered Recording Yes

File Transfer No

Instant Retrieval No

On-Demand Recording No

Recording Bookmarking No

Scheduled Recording No

Screen Activity Recording No

Video Call Recording No

Call Tracking

CRM Yes

Call Log Yes

Call Recording Yes

Call Routing Yes

Caller Identification Yes

Campaign Management Yes

Conversion Tracking Yes

IVR / Voice Recognition Yes

Keyword Tracking Yes

Contact Center Quality Assurance

Conversation Intelligence

AI Insights Yes

Account Health Alerts No

Call Analytics Yes

Call Recording Yes

Call Recording Cloud Storage Yes

Call Snippets Yes

Call Transcription Yes

Call/Meeting Sharing No

Sales Coaching Yes

Topic Tags No

Topic-Based Analytics No

Video Conferencing Analytics No

Win/Loss Analysis No

IVR

Call Center Yes

Call Logging Yes

Call Recording Yes

Call Routing Yes

Multiple Scripts Yes

Phone Key Input Yes

Survey Management No

Text to Speech Yes

Voice Customization Yes

Voice Mail Yes

Marketing Attribution

Attribution Modeling No

Audience Segmentation No

Conversion Tracking Yes

Cross-Channel Attribution Yes

Customer Journey Mapping No

Multi-Touch Attribution Yes

Predictive Analytics No

ROI Tracking Yes

Performance Marketing

Softphone

Audio / Video Conferencing Yes

Call Logging Yes

Call Recording Yes

Call Transfer Yes

Caller Identification Yes

Chat / Messaging Yes

Contact Management Yes

Fax Management Yes

Speech Analytics

Automatic Transcription Yes

Call Center Management No

Call Recording Yes

Customer Experience Management No

Data Security No

Natural Language Processing Yes

Predictive Analytics No

Self-Service Search No

Sentiment Analysis Yes

Surveys & Feedback No

Alternatives

Phonexa

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Compare 800response vs. CTM

Average Ratings 0 Ratings

Average Ratings 939 Ratings

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Founded

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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