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Description
The 446 Plattform® provides a comprehensive view of your operational processes. With user-friendly tools, you can effortlessly design visually supported workflows. This platform allows for the simplification and standardization of both processes and teamwork. Additionally, you can oversee your digitalized processes in real-time and customize them according to your specific requirements. The Process Management module serves as a versatile tool for creating and configuring workflows related to various tasks, events, and definitions. Utilize the Process Monitor to keep track of processes as they unfold. Meanwhile, the Order Management module enables you to systematically organize information such as inquiries, issues, offers, orders, complaints, and modifications through structured forms. You can also develop tailored schemas for different types of orders. For each of these schemas, a corresponding process can be established, which dictates the order of operations. Moreover, you can illustrate dependencies, such as a follow-up order, by creating links between different orders. This functionality allows you to connect an order to a quote or relate a change request to the pertinent malfunction report or problem description, enhancing your overall workflow efficiency and clarity. By effectively managing these components, you can improve productivity and ensure a seamless operational experience.
Description
OrderLogix streamlines daily processing tasks, facilitates first contact resolution for customer service queries, and ensures uniform reporting across all order channels. By automating routine tasks and reducing paperwork, your entire team can direct their efforts towards enhancing customer satisfaction and driving growth. The system empowers you to oversee, manage, and swiftly modify critical components of your multi-channel sales strategy—such as scripts, offers, continuity, discounts, up-sells, and cross-sells—allowing for real-time adjustments to achieve optimal outcomes. This platform seamlessly integrates with every order channel, enabling efficient tracking and management of order data while providing the flexibility to process these orders through various fulfillment companies or call centers that align with your operational model. Additionally, this functionality enhances overall efficiency, ensuring that your business remains agile and responsive to customer needs.
API Access
Has API
API Access
Has API
Integrations
Revaly
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$249 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Isonet
Founded
1994
Country
Switzerland
Website
www.isonet.ch/en/
Vendor Details
Company Name
OrderLogix
Founded
2003
Website
orderlogix.com
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management