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Description
The 365Ticketing software streamlines the process of resolving incidents in alignment with the established agreements with partners, known as Service Level Agreements (SLAs). Once an incident ticket is generated, it is promptly directed to the appropriate personnel, who receive notifications via email. The software tracks the intervention duration, which is then validated by the end-user, serving as the basis for invoicing the client. With a diverse range of reports available in the ticketing system, users can investigate the root causes of incidents, ultimately helping to decrease their frequency. Additionally, the application aids in enhancing both response times and employee productivity, leveraging the insights and historical data it provides. By facilitating quick responses and efficient ticket resolutions in accordance with SLAs, the 365Ticketing system plays a crucial role in boosting overall productivity. Furthermore, continuous analysis and improvements can foster a proactive approach to incident management, leading to sustained operational excellence.
Description
Systemhaus.One is a comprehensive ERP and CRM solution designed specifically for IT system houses, utilizing SAP Business One to integrate all essential operational functions into a single platform. The system features modules for automating Managed Service Provider (MSP) tasks, integrating ticketing systems, managing contract lifecycles, controlling inventory, overseeing customer relationships, handling financial accounting, importing item data, and managing orders, all enhanced by API-driven automation and multi-tenant functionality. In addition to these core features, users can benefit from extra enhancements like document management systems, mobile applications for warehouse operations, and connectors for e-commerce platforms, which expand the platform's capabilities further. Systemhaus.One can be deployed in various environments, including private and public clouds or on-premises, and provides users with both a traditional client and a progressively developed web client. This flexibility ensures seamless end-to-end workflows from lead generation to cash collection, supporting businesses as they scale and adapt in a dynamic market. With its robust suite of tools, Systemhaus.One empowers IT system houses to optimize their operations efficiently and effectively.
API Access
Has API
API Access
Has API
Integrations
Microsoft Azure
SAP Business One
SAP HANA
SQL Server
Pricing Details
$17.00/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Soft Pepper
Country
Romania
Website
www.softpepper.ro/ro/produse/365Ticketing-Sistem-ticketing-Tichete-suport-clienti--12
Vendor Details
Company Name
neumeier AG
Founded
1996
Country
Germany
Website
systemhaus.one/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
