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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

1Channel's Payment & Credit Management module provides a comprehensive system for distributors and FMCG brands to manage incoming payments, ensure credit compliance, and monitor high-value orders effectively. The system allows for both automatic and manual allocation of payments towards outstanding invoices (including cash, cheque, and bank transfer), while tracking outstanding balances in real time. Each customer has a configurable credit limit, and there are three options for managing breaches: halt additional orders, permit one extra order, or suspend the account until all dues are settled. Additionally, returns seamlessly generate credit notes, ensuring a streamlined process. Orders that exceed the retailer's credit limit must pass through a configurable multi-level approval workflow, which can include up to seven levels of authorization, with approvers receiving notifications via email or WhatsApp and all decisions meticulously logged for auditing purposes. The module also features a robust payment analytics suite, offering over 24 reports that provide finance and sales leadership with critical insights into collections, outstanding exposure, and the efficiency of the approval process. With its comprehensive features, this module not only enhances financial oversight but also significantly improves operational efficiency.

Description

1Channel's Return & Claims Management Software efficiently manages sales returns across various levels, including retailers, distributors, super stockists, and field sales, by generating automatic credit notes upon approval from the appropriate authority within the hierarchy. Claims related to damaged, expired, or defective stock are processed through a customizable approval pathway that accommodates up to seven levels of authorization, catering to intricate distribution systems. When discrepancies in Goods Receipt Notes (GRN) occur, the system sends out automatic alerts rather than halting the receipt of goods, while any exceptions related to credit limits are flagged for managerial review and adjustment in a single action. Additionally, field teams have the capability to initiate and monitor returns seamlessly using a mobile application during their market visits, enhancing efficiency and responsiveness in the claims process. This comprehensive approach not only streamlines operations but also improves communication across all levels of the distribution chain.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

WhatsApp Yes 

Integrations

WhatsApp No 

Pricing Details

Monthly month-to-month and annual plans are offered; annual plans require an annual commitment and may include savings. Pricing varies with workflows, user count, and invoice configuration. Plans include cloud hosting, web and mobile access, role management, setup and onboarding, standard reports, technical support, and workflow configuration.
Free Trial No 
Free Version No 

Pricing Details

Contact us for custom pricing
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

1Channel

Country

India

Website

www.1channel.co

Vendor Details

Company Name

1Channel

Founded

2014

Country

India

Website

www.1channel.co/return-management-software.html

Product Features

Product Features

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Alternatives

No Alternatives

Alternatives

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