Best Citizen Engagement Software for Small Business

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

Revize's websites include web applications for citizen engagement that allow residents to become more involved in their local government and community. Revize provides an interactive online form app that allows residents to submit any type of application, such as permits, dog licenses and starting or stopping their water service. The forms are sent to the departments concerned, with status updates and full tracking available. The app allows residents submit any request and track the progress. The staff can also create any number of forms with this app. This app allows you to upload agendas, packets for meetings, minutes of meetings, proposals for review and more into one area of your site for easy access. The previous agendas and meeting information is archived for each meeting to allow quick access at any moment.

Easy opt-in increases your reach and simplifies sending notifications about special events to visitors, traffic updates to residents or critical alerts to employees as they commute to the office. When seconds count, notify visitors, employees, and residents via multiple communication channels, including voice, SMS and email. Create a comprehensive database of residents without relying on the landline. Use event-based keywords for information on sporting events, concerts, festivals, and conventions. Add a widget on your website or opt-in pages and let people submit their contact information. Download the Everbridge app to receive push notifications. Community Engagement is optimized to be used on tablets and mobile devices, and allows seamless posting of multimedia with just one click. With a single click, you can publish and distribute enterprise and social media notifications.

Residents want to interact with government on their terms in an always-on, digital world. OneView is a comprehensive service request management system that simplifies requests for services and provides a central hub for all resident interactions. OneView is a centralized solution that focuses on residents for tracking and reporting service requests. Each request is routed to the appropriate local government stakeholders for fulfillment, and automated updates keep residents informed. The government is adapting and finding ways to digitize information and share it while providing services on the devices that people use most. Residents can request information online, report issues through a mobile app, email or phone, and receive notifications about upcoming event. Manage resident relationships and keep users informed about service requests, events, and programs.

Organizing voting events by physical ballot box or mail requires a large investment of both time and money. Kuorum’s technology allows for more agile voting, without sacrificing security. Our online voting technology produces immediate and auditable results, whether it's remote voting, in-person voting or hybrid voting. No matter the age or digital skills of the voters. More than 500 000 voters have tested the usability of our solutions, using either tokens (in elections) and QR codes (in assemblies). We are ISO 27001 certified in information security, and 9001 certified in quality management. This accelerates the screening process with IT and purchasing departments. Even data protection officers like us. It has a project manager who will be with you from the beginning to the publication of the results and the audit that follows. We work with your event agency to ensure that everything runs smoothly.

Revize websites include Citizen Engagement Web Applications, which allow residents to become more involved in their local government and take part in the decision-making process. This is a different approach to government design. We are a group made up of people from diverse backgrounds who work together to create something that doesn't exist. Revize was the first company to offer responsive web design for government websites. Communication is at the heart of everything we do. So that there are no unpleasant surprises, the initial meetings establish client expectations and needs. Together, we establish the navigational architecture and prioritize which items should be accessible from your home page. We need to learn as much about your community as possible to create a website that reflects your city. We spend time researching your city's demographics and shopping districts, as well as downtown, parks, and other places of interest.

Citymatica is a fully-featured, cost-effective, and easy-to-use platform that provides citizens with the most important personalized city services. It also helps municipalities make cities more manageable, measurable and responsive. Many smart city projects focus on infrastructure, but are not addressed by citizens or their specific needs. Citymatica facilitates communication between citizens and city officials, allowing them to be involved in shaping city life. Many smart city projects and solutions require substantial budget expenditures from the beginning. Citymatica is distributed under a software-as-a-service model enabling municipalities to split and significantly reduce payments. Many smart city projects require the expensive and extensive modernization of data storage systems and legacy systems.

CSM's CXP (Citizen Experience Platform) is a suite of solutions that harness the power of technology to deliver an exceptional citizen experience. CSM has identified the best-in-class features to facilitate dialogue between citizens, governments. CXP combines the best of citizen-government relations with innovative technology. - Grievance and Feedback Management System Contact Center