Sendbird serves as the go-to omnichannel AI agent platform for businesses striving to enhance their customer experience. It facilitates independent support and sales dialogues while ensuring that human agents are involved in addressing intricate questions. Additionally, it helps to reconnect with customers through proactive business communications. Beyond mere customer service, Sendbird's chatbot capabilities deliver an automated approach for managing frequent questions, allowing agents to concentrate on more complicated issues. These chatbots also feature flexible workflows that can be customized to meet the unique requirements of different businesses, ensuring optimal support for customer interaction across multiple channels.