Best Campaign Management Software for TCS ADD

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Marketo Engage, which is a component of Adobe Experience Cloud, provides a comprehensive solution for lead management tailored for B2B marketers aiming to enhance customer experiences by engaging at every phase of intricate buying journeys. It seamlessly accommodates both demand generation and account-based marketing strategies, effectively uniting marketing and sales to create personalized experiences, refine content, and assess business impact across all channels, from acquisition to advocacy. By utilizing extensive behavioral data, built-in intelligence, and advanced journey flows, users can identify, engage, and expedite their most promising opportunities alongside their sales teams. Additionally, predictive content, A/B testing, and personalization are at your disposal to ensure that experiences are consistent and pertinent every single time. Engage with prospects and customers through multiple channels, including email, display, mobile, social media, search, and offline interactions to provide timely and captivating experiences. Lastly, by employing these tools, you can gain insights, validate, and optimize the effectiveness of your marketing efforts, ensuring continuous improvement.

Where programmatic and media converge, Adobe stands out as the sole independent advertising platform that seamlessly integrates and automates every aspect of media, screens, data, and creativity on a large scale. The era of fragmented media management is now a thing of the past. For businesses aspiring to advance their digital marketing initiatives, automated media purchasing through a demand-side platform has become essential. The DSP selection you make can offer a significant advantage, enabling effective and economical strategy implementation while accurately forecasting results and enhancing the customer experience. Consistently recognized as a Leader by Forrester, Adobe Advertising Cloud is well-equipped to assist you in achieving leadership in your own market. With a unified demand-side platform, visualizing an omni-channel strategy becomes significantly more manageable, as Adobe Advertising Cloud DSP is the most extensive and agnostic platform available, granting access to ad inventory across virtually all media and supplying the necessary tools for quality control and measurement. By leveraging these capabilities, you can optimize your advertising efforts and drive better results.

Acquia presents an open digital experience platform specifically designed for Drupal, enabling users to construct, operate, and enhance their websites on the Acquia Cloud Platform, which stands out as the sole DXP tailored for Drupal. With our extensive knowledge and exclusive industry tools, we breathe life into Drupal 9, forming the cornerstone of the only open DXP available. Whether you're in the process of migrating or replatforming, you can rely on Acquia to transform opportunities into tangible outcomes. Our streamlined workflows and top-tier features empower you to develop and manage contemporary applications swiftly. The platform offers intuitive drag-and-drop capabilities for building, previewing, and launching personalized experiences. By utilizing Acquia CDP, you can enhance all website interactions effectively. Real-time adaptive targeting sharpens audience segments, while A/B testing keeps users engaged with content that truly resonates with them. All aspects of content creation, data collection, and personalization can be seamlessly handled within a unified interface. Additionally, the platform automatically suggests content based on a user's current or past viewing habits. Thanks to its integration with Drupal, personalization not only leads to more comprehensive data collection but also simplifies the process of creating tailored content. This innovative approach positions Acquia as a leader in delivering dynamic digital experiences.